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WECU · 13 hours ago

Contact Center Representative

Bellingham, WA, US

Full-time

Onsite

New Grad, Entry Level

$22.18/hr - $28.02/hr

0+ years exp

WECU is a not-for-profit financial cooperative seeking Contact Center Representatives to join their team in Bellingham, WA. The role involves providing high-quality service to members, addressing inquiries related to accounts, and assisting with various banking services.

Consumer LendingCreditCredit CardsFinancial Services

Responsibilities

Provide the highest quality of service, treating each person professionally - with warmth, courtesy and respect, cross-sell additional services, and make a personal effort to make members feel they belong and are important to the credit union

Employ sound judgment, maintains knowledge of and use decision-making skills, adhere to all standards on internal and external policies and procedures and applicable regulations

Respond and transact to members’ basic inquiries regarding the operation of accounts, access to services, account usage charges, interest rates on savings and loan products, resolve account discrepancies, and assist members to make the most effective use of services offered by WECU

Execute basic member communication through email, DocuSign, and mail within appropriate guidelines. Forward necessary correspondence to other departments and ensure that the other departments comply with the established guidelines

Provide basic support for members that need assistance with online banking, mobile banking, and bill pay

May assist in the training of new Contact Center Representatives as a Contact Center Representatives mentor

Interview members to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit in order in increase the member relationship. Refer members for other WECU financial services to ensure member satisfaction and consistently meet increased referral goals. Assist in sales and member service promotional efforts

Follows WECU’s policies and all applicable laws and regulations