GT Independence ยท 9 hours ago
Operations Standards Lead
High Point, North Carolina, United States
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $65K/yr
2+ years expGT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care. The Operations Standards Lead supports the development and maintenance of operational documentation, process standards, and change initiatives across the organization, ensuring operational consistency and supporting change management efforts.
Financial ServicesHome Health CareMedicalService Industry
Responsibilities
Draft, update, and maintain SOPs, job aids, quick-reference guides, and process workflows
Participate in process review sessions with partner departments, training teams, and subject matter experts to ensure documentation accuracy
Maintain documentation repositories with consistent metadata, naming conventions, and version control
Identify documentation inconsistencies or outdated materials and escalate for correction
Assist with impact assessments for proposed process or system changes
Help prepare operational readiness materials, including updated SOPs, communications, and rollout guides
Support the Operations Standards Manager in CAB preparation, evidence gathering, and post-implementation reviews
Track and document actions, risks, and decisions related to process or system updates
Work alongside IT during system enhancements to review changes, validate workflows, and document new requirements
Participate in user acceptance testing from an operational accuracy perspective
Assist in preparing markets for new initiatives, including distributing materials, clarifying workflow steps, and answering documentation-related questions
Support training teams by providing updated process content and confirming operational correctness
Gather feedback from markets and front-line staff to identify operational pain points or areas lacking clarity
Recommend improvements to documentation or workflows that promote standardization
Qualification
Required
High School Diploma or GED equivalent required
2+ years of experience in operations, training, documentation, or process support roles
Experience creating or updating SOPs, job aids, or workflow documents
Ability to understand and translate processes or system changes into clear written guidance
Familiarity with change management principles or cross-functional implementation work
Strong writing, analytical, and communication skills
Preferred
Associates Degree preferred
Benefits
Flexible time off
Competitive wages and benefits
The opportunity to grow professionally
Company
GT Independence
GT Independence is a Family-Owned Company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2025-11-18Private Equity
Leadership Team
John Carmichael
Chief Executive Officer
D. Pearl Barnett
Chief Operating Officer
Recent News
2025-11-20
2025-11-19
Company data provided by crunchbase