This job has closed.

Alpha Consulting Corp. · 19 hours ago

Customer Service Representative I

Alpharetta, GA

Full-time

Onsite

Entry Level

$25/hr - $27.25/hr

1+ years exp

Alpha Consulting Corp. is a company seeking a Customer Service Representative I to assist in managing customer orders and inquiries. The role involves verifying and processing orders, resolving customer complaints, and maintaining documentation in compliance with company policies.

ConsultingPharmaceuticalStaffing Agency

Growth Opportunities

Responsibilities

Receive, verify, and place domestic customer orders into company ERP system (Sage)

Assist in new customer account set-up

Monitor customer orders from receipt through shipment, invoice, and payment

Confer with internal and external customers by telephone to provide general information on products and services

Prepare product for distribution in compliance with policies and procedures

Assist in the resolution of customer complaints by collecting / clarifying / documenting complaint details

Receive and initiate return goods authorization documentation for routine returns

Process documentation as required to support manufacturing and quality functions

Maintain orderly files for purchase orders, sales orders, receiving documents, and documents related to inventory transactions

Liaison with Sales, Operations, Quality, and Regulatory departments, assist with ad hoc reporting as needed

Build strong relationships with internal and external customers; foster positive work environment

Responsible for the identification and timely reporting of all customer complaints (incidents/events) received

Qualification

ERP system experienceCustomer service experienceClient office suite proficiencyMultitaskingContinuous improvement mindsetCommunication skillsTeam playerProblem-solving skillsActive listening