NP Digital · 14 hours ago
Operations Lead
United States
Full-time
Remote
Mid Level
$55K/yr - $62K/yr
3+ years expNP Digital is a global award-winning performance marketing agency recognized for its innovative approach to digital marketing. They are seeking an experienced Operations Lead to streamline processes across departments and enhance operational excellence and efficiency. The role involves collaborating with teams to optimize vendor management systems and contribute to a culture of continuous improvement.
AdvertisingEmail MarketingMarketingSocial Media
Hiring Manager
Paola Ivette Monroy
Responsibilities
Monitor and action department mailboxes and maintain the Vendor repository, including vendor onboarding and payment reconciliation
Adhere to and support a zero-trust security framework by following company policies and escalating identified security risks
Review, document, and ensure compliance with client contractual requirements
Provide basic support for business systems (e.g., CRM, call recording systems, Project Management System), including troubleshooting errors
Test and validate changes in business systems and processes to meet specifications before rollout
Perform basic administration of CRM, Project Management, eSignature, and call recording systems, and collaborate on more advanced tasks with the Operations management
Engage proactively in troubleshooting and administration tasks by asking probing questions
Foster a continuous improvement mindset, actively participating in meetings to identify and implement efficiency opportunities
Translate user requirements into project specifications and communicate project statuses to stakeholders
Manage data entry tasks and handle multiple projects simultaneously, ensuring timely and accurate completion
Qualification
Required
3-5 years of experience in operations, sales operations, or similar, preferably within a digital agency or similar fast-paced environment
Strong experience with Microsoft Excel, PowerPoint, Word, and Teams
Familiarity with SharePoint, eSignature platforms, project management fundamentals and basic Office 365 applications
Experience in vendor management, including onboarding, renewal processes, and payment reconciliation ideal
Basic understanding of contract review and approval processes
Demonstrated ability in troubleshooting operational issues
Capability to assist in the development and updates of operational guides and training materials
Experience in creating and maintaining simple process flows and forms ideal
Excellent organizational and time management skills, with a keen attention to detail
Self-starter who proactively addresses situations before they become problems
Strong communication skills, both written and verbal
A proactive attitude towards continuous improvement and the ability to act as a primary contact for such requests
Flexibility to adapt to changing priorities in a fast-paced environment
Preferred
Basic experience in CRM tools like Salesforce or HubSpot
Previous experience in a role requiring the maintenance of confidentiality and discretion
Ability to work collaboratively across teams and with a variety of projects and constituencies with varying skill and experience levels
A commitment to the mission and values of NP Digital, with a personal quality of integrity and credibility
Benefits
National Anthem Blue Cross medical plans; EPO, PPO, and HDHP options available
Flexible paid time off;16 weeks maternity and 6 weeks paternity leave
Health Savings Accounts with employer contribution, Healthcare Flexible Spending Accounts, Dependent Care FSA
Vision and dental coverage
Employer-paid short-term disability and life and AD&D insurance
Employer-paid premium subscription to the Calm app
Employer-paid virtual healthcare support through First Stop Health
Voluntary pet insurance for your furry family members
Voluntary accident, hospital indemnity, critical illness, and supplemental life insurance
New hire technology stipend to set up home office
Employer-sponsored 401(k) retirement with Roth option
Company
NP Digital
NP Digital is a digital marketing agency specializing in SEO, content, social media, and paid media.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Darling
CFO
Michelle Scully
Senior Vice President Human Resources
Recent News
2025-12-16
2025-09-15
Company data provided by crunchbase