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American Express · 1 week ago

Senior Manager - Partner Due Diligence Oversight – Platforms and Capabilities

Phoenix, Arizona, United States

Full-time

Hybrid

Senior Level

$104K/yr - $175K/yr

5+ years exp

American Express is a company with a long history of innovation and commitment to its customers and colleagues. The Senior Manager role focuses on leading the digitization of the Due Diligence program, collaborating across teams to enhance operational and compliance capabilities while utilizing emerging technologies.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Develop and own the E2E transformation strategy for digitization of DD across 3PPP channels

Asses current-state pain points, fragmentation, and risk; partnering with Product to define a future state workflow

Collaborate with stakeholders across DD Operations, Business Development, Product, and Compliance teams to identify requirements

Enabling analytics-driven decision making to evolve the future state operational and product needs

Brainstorming and negotiating effectively with various stakeholders to continuously define requirements and prioritization

Lead the tooling strategy and enhancements, ensuring the right systems and platforms are in place to enable effective oversight and operational efficiency

Represent the business in all stages of solution design – ensuring tooling and capabilities reflect policy requirements, operational realities and needs, and partner experience goals

Influence product decisions by providing insights on regulatory requirements, operational impacts, and risk considerations

Lead operational planning for rollout of new digital tools and processes, including change management, training, process documentation, and partner adoption

Embed Compliance, RCSA, and operational risk requirements into tolling and workflows to strengthen partner oversight and end-to end governance

Develop clear, structured business updates, recommendations, and reporting for Sr. Leaders across the GSOP and Business Development organizations

Qualification

Product ManagementDue DiligenceDigital TransformationWorkflow AutomationGenAI/ML ApplicationsBusiness Requirements DevelopmentPRSA/RCSA FrameworksStakeholder ManagementProblem-SolvingCommunication Skills

Required

5-7+ years of experience in Product Management, Operations, Compliance, or Risk within financial services or highly regulated industries

Strong understanding of Due Diligence, KYC/AML, partner onboarding, or third-party risk management processes

Hands-on experience driving digital transformation, tooling builds, or workflow automation

Familiarity with GenAI/ML applications in operational or risk processes

Experience developing business requirements, workflows, and process maps

Strong background in PRSA/RCSA frameworks and integrating controls into system/process design

Exceptional communication, stakeholder management, and problem-solving skills

Proven ability to lead cross-functional initiatives from concept through implementation

Preferred

Product development experience supporting technology teams or building complex internal tools

Prior experience in Operations, Product Development, GNS or partner-facing environments

Certification or formal training in GenAI/ML, Agile, or Product Management

Experience driving or contributing to large-scale, enterprise-wide initiatives on the business or product side, with demonstrated ability to navigate ambiguity, influence diverse stakeholders, and deliver integrated end-to-end solutions