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Bottomline · 18 hours ago

Implementation Project Manager

Portsmouth, NH

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Bottomline Technologies is a global leader in business payments and cash management, seeking an Implementation Project Manager to manage customer implementations of their Paymode solution. The role involves leading projects, developing relationships with customers, and ensuring successful client experiences through effective communication and problem-solving.

SaaSSoftwareSoftware Engineering

No H1B

Responsibilities

Educate, lead, and manage Paymode implementation projects to scheduled completion

Develops solid relationships with customers during implementation projects and transitions to other teams when appropriate

Plans and achieves project schedules, activities, tests, etc., while keeping customers apprised and projects on schedule

Ensures execution of project activities by coordinating work assignments with customers apprised and projects on schedule

Establishes and balances priorities and activities between many simultaneously progressing projects

Troubleshoots and tracks project issues, communicating with customers and escalating if required; manages issues to a timely resolution

Ensures established success criteria have been met within timeline and budget

Documents project deliverables and hands off to Customer Support for any potential or ongoing support needs

Gathers and communicates customer requirements with internal teams as well as external vendors, banks, and financial institutions

Qualification

Client-facing communicationAnalytical skillsProject ManagementBanking application implementationTechnical proficiency in MS ExcelCustomer service orientationMS SharePoint experienceMS Project experienceERP integration experienceTeamworkCollaborationAdaptabilityInitiativeWritten communication skills