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San Diego County Credit Union · 23 hours ago

Consumer Servicing Specialist

Operations Center, San Diego, CA, US

Full-time

Onsite

Entry Level

$25.75/hr - $33.50/hr

1+ years exp

San Diego County Credit Union is focused on providing quality service to its members, and they are seeking a Consumer Servicing Specialist to support the servicing and maintenance of consumer loans and leases. The role involves answering questions, resolving issues, and ensuring compliance with applicable rules and regulations while maintaining service level standards.

BankingCustomer ServiceNon Profit

Responsibilities

Process a variety of transactions and requests, including but not limited to loan payment and interest adjustments, ACH exceptions, late fee reversals and system file maintenance

Process auto and visa loan payoffs, collect and follow up on all the necessary documentation to properly release title in a timely manner

Prepare workout loan requests for loan committee review. Communicate decision to the member, provide follow up and coordinate final workout loan document signing

Process consumer loan modifications related to military lending/SCRA regulations per Collections approval and request

Maintain and service SDCCU leases. Provide payment, payoff and statement information to members

Perform consumer loan related file maintenance on accounts with decedent requests

Process consumer loan Adverse Action and Counter Offer letters per regulations

Assist Collections and other departments as necessary to confirm and maintain credit union policy, procedure, and regulatory compliance

Responsible for keeping abreast of current policies, procedures and new products; follow new procedures

Review and complete daily, weekly and monthly consumer servicing reports

Manage the phone queue and shared email box to answer inquiries from internal/external members in a prompt, professional and accurate manner

Ensure compliance with all SDCCU policies and procedures in addition to all regulatory requirements

Participate in AML/BSA compliance training as required

Assist in general ledger balancing as needed

Support Registration and Titling department and Consumer Loan Center (Loan Funding) as needed

Participate in SDCCU car sales or other such events

Perform other duties as assigned

Qualification

Loan servicing experienceMeridian Link/LoansPQEpisys’ SymitarDMV requirements knowledgeCredit Union loan productsAnalytical skillsMicrosoft OfficeInterpersonal skillsProblem-solving skillsCommunication skills

Required

High school diploma or equivalent

One year of financial institution experience, loan servicing or related experience

Effective interpersonal skills and human relations; Ability to interact with all levels of an organization. Professional written and verbal communication skills

Effective analytical and problem-solving skills with high attention to detail and accuracy. Effective application of judgment and decision-making

Ability to handle multiple priorities and work effectively under pressure to meet specified deadlines

Working knowledge of DMV requirements for all types of vehicle loans

Knowledge of Credit Union loan products, policies and procedures

Basic level PC and Microsoft Office competencies