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Five9 · 1 day ago

Procurement Contract Manager

United States

Contract

Remote

Mid, Senior Level

$65K/yr - $181K/yr

5+ years exp

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Procurement Contract Manager supports Five9’s global sourcing and procurement organization by providing specialized contract and commercial support for the acquisition of goods and services, ensuring vendor engagements align with Five9’s standards and business objectives.

Call CenterCustomer ServiceEnterprise SoftwareSaaSSales

Growth Opportunities

Responsibilities

Lead the drafting, review, redlining, and negotiation of a wide range of commercial agreements, including NDAs, Master Service Agreements (MSAs), Statements of Work (SOWs), DPAs (Data Processing Agreement) and related amendments

Partner with business stakeholders to define sourcing requirements, develop procurement strategies, and ensure alignment with business objectives and timelines

Own and drive commercial negotiations with suppliers to secure optimal pricing, payment terms, service levels, delivery schedules, and contractual protections

Experience negotiating SaaS, Data Center, AI, Hardware, and Contingent Services contracts. History of stellar cost saving achievement

Collaborate with Legal, Compliance, and Infosec to ensure agreements meet operational, financial, security, privacy, and compliance requirements

Ensure procurement activities and contracts adhere to internal policies and applicable federal and state requirements; proactively identify and mitigate contractual and supplier risks

Maintain accurate documentation of contract activity, approvals, negotiation positions, and final terms to support audit readiness and ongoing contract administration

Support supplier onboarding and relationship management; measure and monitor supplier performance against contract SLAs/metrics and initiate corrective actions when needed

Contribute to departmental goals by identifying sourcing opportunities and driving measurable cost savings and value improvements through competitive sourcing and effective negotiation

Support resolution of contractual disputes and supplier performance issues, ensuring clear remedies, escalation paths, and appropriate stakeholder alignment

Qualification

Contract managementCommercial negotiationsSaaS procurementRisk managementAnalytical skillsCommunication skillsSelf-drivenTeam collaboration

Required

Bachelor's degree in Business Administration, Supply Chain, Finance, or a related field (advanced degree preferred)

5–10 years of experience in procurement, strategic sourcing, contract management, or a related commercial function within a medium to large organization

Strong proficiency drafting, reviewing, and negotiating complex commercial agreements and managing risk in a procurement environment

Demonstrated success leading commercial negotiations with suppliers and influencing outcomes across cost, terms, and service delivery

Strong analytical skills with the ability to evaluate data, benchmark pricing, and identify sourcing opportunities and trade-offs

Excellent written and verbal communication skills; ability to use tact and diplomacy with stakeholders at all levels and with external suppliers

Comfortable operating in a fast-paced, dynamic environment with competing priorities and tight deadlines

Self-driven, highly accountable, trustworthy, and able to work independently in a remote setting

Preferred

Experience supporting SaaS and/or technology procurement is strongly preferred

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave.

Company

Five9

Glassdoor4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1001-5000 employees