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FIS · 10 hours ago

ITSM and ServiceNow Delivery Manager

US GA ATL 201 STE 900

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

FIS is a leading fintech solutions provider that touches nearly every market and person globally. The ITSM and ServiceNow Delivery Manager will oversee the strategic direction, design, maintenance, and support of the ServiceNow platform while leading and mentoring development and support teams.

BankingFinancial ServicesFinTechPayments

No H1B

Responsibilities

Govern strategic direction, design, maintenance and support of ServiceNow

Lead and mentor ServiceNow development and support teams

Foster a culture of accountability, collaboration, and continuous improvement

Oversee day-to-day operations of ServiceNow platform and ITSM processes

Act as the primary point of contact for business stakeholders regarding ServiceNow and ITSM services

Collaborate with cross-functional teams to align service delivery with business objectives

Communicate performance metrics, service health, and improvement plans to leadership

Qualification

IT Service ManagementServiceNowITIL frameworkProject Management CertificationStakeholder managementFinancial Industry knowledgeLeadership

Required

8+ years in IT Service Management or Service Delivery roles

5+ years of experience managing ServiceNow platform and ITSM processes

Proven track record of leading technical and operational teams

Strong knowledge of ITIL framework and best practices

Expertise in ServiceNow administration and development

Excellent leadership, communication, and stakeholder management skills

Ability to manage multiple priorities in a fast-paced environment

Preferred

ITIL Certification

PMP or equivalent Project Management Certification

Knowledge of FIS products and services a plus but not required

Knowledge of the Financial Industry welcome

Benefits

Opportunities to innovate in fintech

Tools for personal and professional growth

Inclusive and diverse work environment

Resources to invest in your community

Competitive salary and benefits

Company

FIS

Glassdoor3.7

FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.

Founded in 1968

Jacksonville, Florida, USA

10001+ employees

http://www.fisglobal.com

Funding

Current Stage

Public Company

Total Funding

$10.5B

Key Investors

Goldman Sachs

2025-05-01Post Ipo Debt· $8B

2022-07-06Post Ipo Debt· $2.5B

2018-05-22Post Ipo Equity

Leadership Team

Douglas McAllister

CEO | FIS Automotive Market Partner

Stephanie Ferris

CEO and President

Recent News

Investing.com

Adyen, Jack Henry upgraded as fintech reset opens room for selective winners

2026-01-09

Finovate

Partnership with FIS Brings UK Paytech Modulr to the US

2026-01-09

PYMNTS.com

Modulr Teams With FIS to Boost Real-Time Payments in US

2026-01-08

Company data provided by crunchbase