Air Wisconsin Airlines · 20 hours ago
Help Desk Analyst II
Appleton, WI
Full-time
Hybrid
Mid Level
3+ years expAir Wisconsin Airlines is looking for a Help Desk Analyst II to provide Tier 1-2 support for employee technical issues. The role involves troubleshooting hardware and software problems, managing user accounts, and maintaining records of IT assets.
AerospaceTravel
Responsibilities
Provide Tier 1–2 support for employee technical issues
Resolve login, printing, connectivity, and system performance problems
Document issues, resolutions, and follow‑ups in ticketing systems
Active Directory knowledge - user/group management: creating/disabling accounts, resetting passwords, unlocking accounts, and managing group memberships
Assist with basic network diagnosis (IP/DNS/DHCP issues)
Troubleshoot wired and wireless network issues
Support VPN connections and remote access configurations
Apply updates, patches, and company security standards
Support malware and virus detection and removal
Maintain accurate records of hardware, software, and repairs
Communicate clearly and effectively with non‑technical users
Escalate advanced issues to senior engineers when needed
Provide timely, friendly service to minimize operational downtime
A 24/7 rotating on-call schedule is maintained
Install, configure, and troubleshoot desktop and laptop systems
Perform component repairs and upgrades (memory, storage, peripherals)
Troubleshoot and fix PC, laptop, printer, and copier hardware problems
Track equipment through its lifecycle (deployment• retirement)
Build, configure, and deploy PCs using imaging tools
Install Windows operating systems and company‑approved applications
Resolve software errors, conflicts, and performance issues
Support endpoint security tools, Windows updates, and patching
Qualification
Required
Associate degree in IT, Customer Service or related discipline
3-5 years of experience in IT support or PC repair
Strong understanding of Windows OS, hardware components, and troubleshooting
Basic knowledge of networks (TCP/IP, wireless, VPN)
Ability to lift and move computer equipment as needed
Excellent communication and customer service skills
Minimal travel requirements may be necessary
Preferred
Active Directory management
Experience with imaging tools (SCCM)
Knowledge of Microsoft 365 environment
Basic iSeries knowledge
CompTIA A+ or equivalent certification
Company
Air Wisconsin Airlines
Air Wisconsin Airlines performs flying services for united airlines.
1001-5000 employees
H1B Sponsorship
Air Wisconsin Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (8)
2023 (4)
2022 (6)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rob Binns
President & CEO
Liam Mackay
Chief Financial Officer
Recent News
Seattle TechFlash
2025-09-10
2025-09-09
Company data provided by crunchbase