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Optimus - People. Solutions. Delivered. · 16 hours ago

Desktop Support Engineer (Contract to Perm)

Houston, TX

Contract

Onsite

Mid, Senior Level

4+ years exp

Optimus is a company focused on delivering people and solutions, and they are seeking a Desktop Support Engineer to join their team in Houston. This role involves providing desktop support and system administration for various business applications, ensuring operational excellence and high-quality customer service.

ConsultingHuman ResourcesRecruitingStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

First point of contact to users in Houston to support, troubleshoot, and resolve all IT Service Desk related issues. Secondary support across rest of locations

Support for network, telephony, computers, printers, conference room audio/video and approved software

Troubleshooting hardware/software issues on servers, workstations, laptops, and personal technology devices

Responsible for maintaining inventory for all Houston based IT infrastructure/equipment/devices

Act as system administration within various business critical applications to support and drive business value via onboarding/offboarding process, L1 support and triage of issues, and overall customer support for stakeholders. This will include management of ISO certificate/permission process for the various ISO markets we participate in

Establish best in class customer service with a strong focus on operational excellence ensuring support services are delivered and appropriate service levels achieved

Qualification

Desktop SupportSystem AdministrationMicrosoft Technology StackSQLAzureETRM ApplicationsCustomer ServiceStakeholder InteractionVendor Management

Required

Candidates are required to be US Citizens, Green Card holders, or independently authorized to work in the US

Local Houston candidates only please

Minimum 4 years of experience in desktop support role for an Energy/Oil & Gas company

At least 2-3 years' experience supporting an oil/gas/power trading environment in either a desktop support or application support role

Preferred

Preferred experience with managing a Microsoft technology stack environment in a system administration capacity. SQL Exchange AD, Entra, Azure, Defender, SSO

Knowledgeable with business applications such as ETRM or Bid to Bill preferred

Energy/power industry experience/background preferred

Ability to interact with stakeholders such as commercial operations, risk, and settlements/accounting department and even C-suite level personnel

Will have managed 3rd party vendors