Apply on Employer Site

Primary Health Care, Inc (PHC) · 3 days ago

Case Manager I - The Project

Des Moines, IA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $25.50/hr

0+ years exp

Primary Health Care, Inc (PHC) is dedicated to providing healthcare and supportive services to all individuals regardless of their circumstances. The Case Manager I is responsible for assisting clients living with HIV/AIDS through needs assessment, case management, and advocacy with community partners, ensuring they receive the necessary resources and services.

Health CareHospitalMedical

Responsibilities

Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with application process for entitlement programs

Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures

Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services

Advocates for clients with community agencies, schools, significant others and other appropriate agencies

Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy

Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained

Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources

Performs other duties as assigned

Qualification

Bachelor’s degreeCustomer service skillsCommunication skillsMicrosoft Office proficiencyProblem solving skillsInterpersonal skillsEmpathyCommunity resourcesVulnerable populationsHMISCareWare competencySpanish proficiencyTeam orientedDetail orientedOrganization skills

Required

Bachelor's degree in psychology, counseling, mental health, human services or other related field or equivalent combination of education experience

Excellent customer service skills

Effective written and verbal communication skills

Team oriented

Proficiency using Microsoft Office applications including Excel and other database applications

Excellent interpersonal skills with ability to establishes and maintain effective working relationships with a diverse group of individuals

Detail oriented with high degree of accuracy

Demonstrates professionalism with ability to maintain composure in all situations and show empathy

Problem solving skills

Organization and prioritization skills

Licenses & Certifications: Current Mandatory Reporter Training: Child and Dependent Adult Abuse recognized by the State of Iowa; Active Chauffer's license from Iowa Department of Transportation. Both must be obtained within introductory period if not current