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Classic Collision · 22 hours ago

IT Support Technician

Chapel Hill, NC 27517, USA

Full-time

Hybrid

Entry Level

$18/hr - $21/hr

1+ years exp

Classic Collision is seeking an IT Support Technician to provide first-level remote technical support. The role involves troubleshooting hardware, software, and network issues, managing user accounts, and ensuring excellent user service while collaborating with higher-tier support teams.

Automotive

Responsibilities

Responds to user inquiries and provides first-level technical assistance through phone, email, and service desk requests

Follows standard procedures to identify, troubleshoot, and resolve common hardware, software, and connectivity issues

Accurately logs and tracks all incidents and service requests in the ticketing system to ensure timely resolution and proper documentation

Escalates more complex or unresolved issues to Tier 2 or Tier 3 support based on defined escalation protocols

Assists with basic user account management tasks, including password resets, account unlocks, and access permissions

Supports employee onboarding and offboarding by setting up or disabling user accounts, email, and basic system access

Manage onboarding and offboarding processes, ensuring employees are provisioned or deprovisioned appropriately

Updates employee information and access rights when users transition to new departments or office locations

Qualification

Technical supportTroubleshootingUser account managementNetworking knowledgeCommunication skills

Required

Must possess a high school diploma or GED

Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications

Ability to perform advanced preventive maintenance on systems software, applications, hardware, networking, and communications

Knowledge of current technological developments/trends in area of expertise

Records maintenance skills

Ability to provide leadership and functional direction to other technical support staff and/or student employees

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

Ability to determine computer problems and to coordinate hardware, software, and/or network solutions

Ability to analyze and resolve moderately complex computer and network problems

Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems

Preferred

Minimum of 1 year of experience directly related to the listed duties and responsibilities is preferred. Equivalent higher education and/or experience may be considered on a year-for-year basis