Amphenol · 12 hours ago
Customer Quality Engineer
Houston, TX
Full-time
Onsite
Mid, Senior Level
7+ years expAmphenol TCS is a market leader in high speed, high bandwidth electrical connectors for the Telecom/Datacom market. They are seeking a Customer Quality Engineer to serve as the primary technical interface between customers and internal teams, focusing on product quality, issue resolution, and continuous improvement efforts.
Manufacturing
Responsibilities
Serve as the customer-facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions
Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects
Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys
Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations
Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks)
Define and track SLAs/SLOs for response and resolution; escalate risks early
Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality
Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments
Support first-article inspections and process validations
Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards
Identify and prioritize systemic improvements that reduce variation, cycle time, and cost of poor quality (COPQ)
Collaborate with Supplier Quality on supplier-caused issues impacting customers; ensure closed-loop corrective action
Lead Gemba walks and introduce 5S methods
Train and lead on Six Sigma methods and practices using the DMAIC structure
Qualification
Required
Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or closely related field; or equivalent experience
3-7+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA
Demonstrated expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data-driven decision making
Strong communication skills able to engage customers credibly, synthesize technical detail, and influence cross-functional teams
Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel/Power Query; familiarity with Power BI/Tableau is a plus)
Preferred
ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001)
Experience with APQP, PPAP, FMEA, Control Plans, SPC, and MSA (manufacturing) or with incident postmortems, SLAs/SLOs, defect triage, and telemetry/observability (software)
Familiarity with customer portals and enterprise systems (e.g., Salesforce/Service Cloud, ServiceNow, JIRA)
Knowledge of GD&T, metrology/CMM, tolerance analysis, reliability testing, and field failure analysis (FA)
Company
Amphenol
Amphenol is one of the largest manufacturers on the planet you’ve never heard of.
10001+ employees
H1B Sponsorship
Amphenol has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Zachary Raley
President/SVP/Advisor to CEO
Craig Lampo
Sr VP and Chief Financial Officer
Company data provided by crunchbase