This job has closed.

eTeam · 3 days ago

Senior LiveVox & NICE InContact Contact Center Engineer (Omnichannel & Dialer SME)

Plano, TX

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

eTeam is seeking a Senior LiveVox & NICE InContact Contact Center Engineer, who will primarily work on outbound campaigns with both business and technical teams. The role focuses on call center experience with NICE InContact and LiveVox, including scripting and integration with various APIs.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Core work on LiveVox outbound campaign working with both business and technical teams

Call Center experience in NICE InContact with Studio Scripting.(Omni channel scripting)

Call Center experience in LiveVox with designer Scripting.(Omni channel scripting)

Good knowledge on API ; Snowflake integration; SF Marketing cloud

SME on LiveVox dialer /Smart Reach with scripting

Nice Personal Contact Dialer

Qualification

LiveVoxNICE InContactOmnichannel scriptingAPI knowledgeSnowflake integrationSF Marketing CloudCall Center experienceScripting

Required

Core work on LiveVox outbound campaign working with both business and technical teams

Call Center experience in NICE InContact with Studio Scripting.(Omni channel scripting)

Call Center experience in LiveVox with designer Scripting.(Omni channel scripting)

Good knowledge on API; Snowflake integration; SF Marketing cloud

SME on LiveVox dialer /Smart Reach with scripting

Nice Personal Contact Dialer

> 10 years of experience

Company

eTeam

Glassdoor4.0

eTeam is a staffing agency that also provides payrolling services.

Founded in 1999

Somerset, New Jersey, USA

501-1000 employees

http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (205)

2023 (11)

2022 (7)

2021 (24)

2020 (25)