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Altorfer Cat · 22 hours ago

Field Service Supervisor - Power

Addison, IL

Full-time

Onsite

Entry, Mid Level

$65K/yr - $85K/yr

2+ years exp

Altorfer Cat is a family-owned company that has been in business since 1957, specializing in power systems. The Field Service Supervisor is responsible for managing the day-to-day operations of field service technicians, ensuring timely service visits, and maintaining customer satisfaction through effective communication and management of service requests.

ConstructionMachinery ManufacturingManufacturing

Responsibilities

Manage the day-to-day operation of assigned field service technicians, utilizing the most qualified Technician while meeting customer demand for timely service visits

Accommodate customer requests for service; where technician schedule changes as necessary to meet customer desired timeframe

Open work orders by collecting all required information from the customer on the initial phone call. Keep customers informed of job progression up to and including conclusion

Review all field service work orders for accuracy

Prepare and communicate warranty and/or goodwill situations with Technical Communicator

Report all invoice disputes related to assigned work orders within your territory and/or assigned personnel

Maintain technician productivity at all times, when revenue work is not available, productive maintenance tasks and training requirements must be executed

Communicate Technician safety deficiencies to Direct Supervisor including equipment malfunctions, vehicle safety, jobsite issues and any potential hazard that may arise in the day to day operations

Qualification

Power Systems experienceSupervisory experienceField service knowledgeWindows applications proficiencyCommunication skills

Required

High School Diploma or equivalent

Minimum two years of Power Systems engine and electrical experience

Previous Supervisory experience in a fast paced multi tasking environment

Valid driver's license with clean driving record (no more than 2 minor violations within the past 3 years and no major violations within the past 5 years)

Ability to manage, change and perform multiple tasks simultaneously

Complete understanding of Corporate Safety & Compliance Policies

Excellent communication skills

Knowledge of field service work and various types of equipment

Proficient in Windows based applications and DBSI

Ability to lift 75lbs

Flexibility to work varying schedules and hours as needed

Occasional local travel may be required