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Syringa Networks · 6 hours ago

Network Field Technician

Boise,ID,US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Syringa Networks is a telecommunications company seeking a Network Field Technician to ensure the efficient functioning of telecommunications networks. The role involves installing, maintaining, and troubleshooting network equipment while providing technical support and ensuring compliance with industry standards.

Information TechnologyInternetTelecommunications

Responsibilities

Assisting in the installation and configuration of network hardware, including routers, switches, and wireless access points

Assisting in the installation and termination of network cables and connectors

Performing routine network monitoring tasks to identify and resolve network issues

Troubleshooting network connectivity issues and resolving them within designated SLAs

Assisting in the diagnosis and resolution of network performance issues

Assisting in the maintenance and documentation of network infrastructure

Providing on-site support to customers for network-related problems

Assisting in the implementation of network security measures

Collaborating with team members to ensure efficient and effective network operations

Basic understanding of power – DC vs. AC, Amps vs. Volts

Understanding how to use test equipment including T-Bird, Exfo platform, - 10G, 100G, Viavi- PRI Ethernet tester, Multimeter, and OTDR’s

Good understanding of our services and delivery methods Eth, TDM, SONET, DWDM, IP, SD-WAN

A good technical and mechanical background with experience in the latest generation transport gear, critical infrastructure (HVAC systems, high-voltage electrical systems, DC power plants, etc.), as well as knowledge of locating fiber optic cable, right-of-way, and As-Builts

Skilled in technical communications with customers and vendors, to help resolve issues

Inventory management is critical in all technician job roles

Maintain warehouse and inventory counts of equipment and equipment spares

Handles and maintains the flow of materials and products for installations and trouble tickets

Unpacks and checks goods received against purchase orders or invoices

Maintains accurate records of received goods and rejects unsatisfactory items

Schedule and manage vendors who work on our various critical infrastructure equipment, such as HVAC systems, UPS, and generators

Perform building maintenance activities, such as routine facilities tasks and inspections, and work with other Syringa employees on requests that might come in, including office moves

Qualification

Telecommunications networksNetwork installationsTroubleshootingNetwork hardware configurationTest equipment usageTechnical communicationsInventory managementBasic electronicsMS Office proficiencyCustomer service