Decision Center Associate jobs in United States
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GOAT Group · 15 hours ago

Decision Center Associate

positionEaston, Pennsylvania, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

GOAT Group is a leading platform for authentic sneakers, apparel, and accessories, and they are seeking a Decision Center Associate to support their growing operation. The role involves resolving issues for sellers and buyers while ensuring inventory accuracy and quality standards.

ApparelConsumer GoodsE-CommerceFashionMarketplaceShoes

Responsibilities

Adhere to SOPs and Operations SLA's to complete all tasks with a high degree of accuracy and quality
Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
Take quick and accurate photos of sneakers in alignment with brand standards
Understand shoe conditions identified as "issues" by GOAT standards
Understand GOAT's order statuses to help triage problematic orders
Work in a dynamic warehouse environment with heavy equipment
Remain flexible to perform other duties as required and assigned

Qualification

Customer service experienceAttention to detailTime managementOrganizational skillsResilienceQuick learnerSelf-starter

Required

Adhere to SOPs and Operations SLA's to complete all tasks with a high degree of accuracy and quality
Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
Take quick and accurate photos of sneakers in alignment with brand standards
Understand shoe conditions identified as 'issues' by GOAT standards
Understand GOAT's order statuses to help triage problematic orders
Work in a dynamic warehouse environment with heavy equipment
Remain flexible to perform other duties as required and assigned
A quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
Experience dealing directly with customers and suppliers
Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
Resilience in a fast paced and variable environment
Ability to stand for long periods (up to 12 hours)
Ability to lift and move boxes (up to 35 pounds)
Availability and willingness to work extended hours, including weekends and holidays, during peak periods to meet business demands

Company

GOAT Group

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Goat Group is a marketplace for authentic sneakers, apparel, and accessories.
dateFounded in 2011
location
Culver City, California, USA
people-size1001-5000 employees
web-link
https://www.goatgroup.com

Funding

Current Stage
Late Stage
Total Funding
$492.6M
Key Investors
Park West Asset ManagementGroupe ArtémisD1 Capital Partners
2022-04-15Series Unknown
2021-06-24Series F· $195M
2021-01-19Corporate Round

Leadership Team

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Eddy Lu
Co-founder and CEO
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Yunah Lee
COO
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Recent News

PR Newswire
GOAT and Flight Club Merge to Become the World's Largest Sneaker Marketplace, Index Ventures leads $60 million in funding to fuel growth of GOAT and Flight Club as a combined company
2025-12-15
yicaiglobal.com
GOAT, DeLonghi, 38 Other Multinationals Ink Deals to Set Up Regional HQs, R&D Hubs in Shanghai
2025-03-21
Crunchbase News
Comfy Footwear Is Cool — And Fundable, Too
2023-08-11
Company data provided by crunchbase