Apply on Employer Site

GT Independence · 2 days ago

Operations Standards Manager

Sturgis, Michigan, United States

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $75K/yr

5+ years exp

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. The Operations Standards Manager leads the development and maintenance of operational processes, ensuring consistency and readiness across markets by driving SOP development and coordinating change management activities.

Financial ServicesHome Health CareMedicalService Industry

Responsibilities

Lead the creation, revision, and lifecycle management of Standard Operating Procedures (SOPs), job aids, reference guides, and process maps

Establish documentation standards including version control, formatting, terminology, and approval workflows

Conduct needs assessments to identify documentation gaps and prioritize content updates

Ensure all process documentation reflects regulatory, policy, system, and business rule changes

Coordinate operational impact assessments for proposed changes originating from markets, IT, compliance, or leadership

Develop operational readiness plans including SOP updates, communication strategy, and staff enablement resources

Participate in CAB (Change Advisory Board) or equivalent decision meetings as an Operations representative

Facilitate stakeholder alignment and ensure required signoffs for changes affecting operations

Partner with IT to interpret system changes, validate workflow impacts, and support user acceptance testing from an operations perspective

Support system rollouts and new-business implementations by defining operational requirements and standardizing workflows

Collaborate with Operations Training to ensure materials reflect current processes and are deployed effectively

Serve as the operational SME for enterprise tools and technology used by front-line teams

Identify inefficiencies and inconsistencies in operational practices; recommend and implement standardized solutions

Monitor adherence to established standards and escalate issues when corrective action is needed

Leverage data and user feedback to inform documentation and process improvement priorities

Qualification

SOP developmentChange managementCross-functional collaborationBusiness process improvementOperational readinessExceptional communicationCritical thinking