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ManpowerGroup · 4 days ago

Benefits Program Manager Consultant - Remote, PST hours - 0033871

United States

Contract

Remote

Senior Level

$50/hr - $50/hr

6+ years exp

ManpowerGroup is seeking a Benefits Program Manager Consultant for their client, Intuit, a global technology platform. This long-term contract role is focused on ensuring a best-in-class benefits delivery experience, managing complex projects, and resolving escalated benefit issues.

ConsultingHuman ResourcesOutsourcingRecruitingStaffing Agency

H1B Sponsor Likely

Responsibilities

Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery and operations meets employee needs

Function as the subject matter expert on benefit programs; resolve benefits issues, escalations and close them in a timely manner – usually within 48 to 72 hours for non-complex and five business days for complex issues

Effectively manage multiple, complex projects and deadlines, with internal and external parties

Resolve complex issues including identifying the issues, performing a thorough investigation to identify root cause, conducting impact analysis (financial and members), evaluating resolution options (advantages and disadvantages of each option)

Build effective vendor management activities including, set up ongoing vendor partner meetings on a consistent basis (monthly, quarterly, etc.) to review service improvement opportunities, member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied

Actively participate in Annual Enrollment preparation and user acceptance testing to ensure a thorough review of the enrollment system and accurate setup of eligibility rules/requirements, employee contribution rates, imputed income rates, COBRA rates, ASO fees, and premiums. In addition, review interface files set up between the benefits administration system and vendor systems (determine required fields based on minimum necessary rules, frequency, monitor file testing results, etc.). Ensure the website enrollment process is efficient that provides an excellent member experience. Document lessons learned and conduct or participate in AE debrief meetings

Identify process improvement and/or automation opportunities; effectively manage implementations, execution, and documentation of new processes; set and track project success metrics and document lessons learned

Participate in and/or conduct benefit training for partner teams and external vendors

Execute audit schedule and type for each major vendor partner. Manage audit progress, review results, and set priorities on necessary changes or improvement plans

Partner with technical teams and payroll to ensure the accuracy of employee data and functionality of electronic data interfaces with partner vendors

Monitor and understand federal and state regulation changes that may impact the benefit administration process and/or program offerings. When necessary, work with internal teams, external ERISA counsel, and/or vendor partners on benefit administration changes

Prepare, monitor and/or manage all ERISA, CMS, ACA and/or state-related filings in a timely manner and assure Plan compliance

Qualification

Benefits program managementAnalytical skillsERISA knowledgeProject managementExcel proficiencyHRIS/Payroll systemsCommunication skillsAutonomyOperational processesVendor managementConfidentiality

Required

Bachelor's degree in Human Resources or related field, or equivalent working experience

Minimum 6 years' benefits program management experience required

Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation

Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics

Ability to work with a high degree of autonomy through ambiguous circumstances

Strong business judgment and a practical, common-sense approach to getting things done

Successful record of building operational processes and procedures with a focus on continuously improving programs

Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders

Proficient in Excel One of the requirements for the job is analytical skills which require slightly advanced Excel skills – pivot table, vlookup, setting formulas, know the shortcuts in Excel, etc

Deep knowledge of ERISA, HIPAA, ADA, COBRA, FMLA, Worker's Compensation, and other benefits-related legislation. Also, FSA and HSA accounts

Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time away, vacation, sick, and well-being benefits

Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data

Must be able to work PST zone

Preferred

8+ years of benefits program management, administration, and governance

PHR or CBP preferred

Benefits

Medical

Dental

Life insurance

Disability for Staff and Consultants

401K

Company

ManpowerGroup

Glassdoor3.8

ManpowerGroup is a human resource consulting firm that provides recruitment, assessment, training, and development services. It is a sub-organization of Manpower Framnæs Installasjon.

Founded in 1948

Milwaukee, Wisconsin, USA

10001+ employees

http://manpowergroup.com/

H1B Sponsorship

ManpowerGroup has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (2)

2023 (2)

2022 (2)