Global Technical Talent, an Inc. 5000 Company ยท 16 hours ago
Factory IT Support Specialist
Minneapolis, MN
Full-time
Onsite
New Grad, Entry Level
$28.12/hr - $28.13/hrGlobal Technical Talent is a leading provider of data storage solutions, and they are seeking a Factory IT Support Specialist to join their global wafer systems Factory IT Support team. This role involves supporting mission-critical manufacturing systems by installing, maintaining, and troubleshooting factory PCs, software, and infrastructure to ensure operational efficiency and compliance with IT standards.
CRMHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Provide onsite factory IT help desk support during 12-hour rotating shifts
Install, configure, and maintain Factory PCs in accordance with factory standards
Diagnose and resolve incidents related to factory IT systems and applications
Record, track, and resolve tickets with timely customer feedback
Monitor alerts, service availability, and performance dashboards, responding with appropriate actions and escalations
Follow established troubleshooting guides (OCAPs) to resolve common application issues
Escalate or redirect issues to global IT support teams as required, providing regular updates
Perform security patching of factory systems to address vulnerabilities
Maintain compliance with information security initiatives including endpoint inventory, antivirus, and Windows patching
Adhere to desktop software license management procedures
Support and implement changes to factory PCs and systems in alignment with global IT standards and policies
Support wafer floor factory software and solutions hosted on factory PCs and in data centers
Provide IT support for planned maintenance activities at manufacturing sites
Assist with under-floor cabling in FABs to support new tool deployments and equipment movements
Participate in global projects to enhance and upgrade factory systems
Develop small-scale scripting and automation solutions as needed
Leverage GenAI tools to help develop and improve IT solutions
Interface with global IT organizations to ensure compliance with factory IT standards
Offer flexibility to cover additional shifts when required
Engage professionally with multiple customers simultaneously on complex technical issues
Qualification
Required
PC setup, installation, and maintenance
Proficiency with Windows and Linux operating systems
PC, software, and application troubleshooting
Prior experience in help desk or application support
Ability to work in a self-directed environment
Strong customer service and communication skills
Preferred
IT support experience in a factory or manufacturing environment
Experience with Service/Request Management tools (ServiceNow, Freshworks, JIRA, etc.)
Coding or scripting skills
Project execution involving IT systems
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
Company
Global Technical Talent, an Inc. 5000 Company
Global Technical Talent (GTT) is a leading provider of Total Talent Solutions and a proud subsidiary of Chenega Corporation(www.chenega.com), a Native American corporation with over $1.5 billion in revenue and 7,200 U.S.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mario Moussa
Director of Strategic Partnerships
Company data provided by crunchbase