Saviance · 3 months ago
Prompt Engineer – Healthcare Voice Agent
United States
Full-time
Remote
Mid, Senior Level
3+ years expSaviance is a technology consulting firm specializing in AI/ML and healthcare solutions. They are seeking a Prompt Engineer to design and optimize AI-driven conversational systems for healthcare providers and call centers, focusing on improving patient experiences and ensuring compliance with healthcare regulations.
Information Technology & Services
Responsibilities
Design, test, and optimize prompts for AI-powered voice agents to improve call center workflows and patient experience
Collaborate with healthcare provider stakeholders to understand clinical, administrative, and compliance requirements (HIPAA, PHI, etc.)
Integrate conversational AI with call center systems (e.g., SIP, IVR, telephony, EHR/EMR)
Monitor performance of deployed prompts and voice agents, leveraging analytics to enhance accuracy, tone, and efficiency
Develop reusable prompt frameworks tailored for healthcare and patient support scenarios (e.g., appointment scheduling, triage, billing inquiries)
Work closely with engineers, data scientists, and product teams to refine LLM behavior in real-time call environments
Ensure compliance with privacy, data security, and healthcare regulations
Provide ongoing enhancements and training for AI agents to handle edge cases, escalate appropriately, and improve overall call outcomes
Qualification
Required
Bachelor's degree in Computer Science, Computational Linguistics, AI/ML, or related field (Master's preferred)
3–5+ years of experience in prompt engineering, conversational AI, or voice agent development
Hands-on experience with LLMs (OpenAI, Anthropic, Azure OpenAI, etc.), NLP frameworks, and voice AI platforms
Familiarity with call center technologies (SIP, IVR, Voice Telephony, Dialogflow, Amazon Connect, Genesys, or similar)
Strong background in healthcare provider environments, including HIPAA compliance and EHR/EMR integrations
Experience with scripting languages (Python, JavaScript) and API integrations
Excellent communication skills with the ability to collaborate with both technical and non-technical teams
Preferred
Prior experience designing conversational flows for patient scheduling, insurance verification, or clinical triage
Knowledge of healthcare standards like HL7, FHIR, or Epic/ Cerner integrations
Experience in measuring and improving speech recognition accuracy and naturalness of AI responses
Exposure to contact center analytics, sentiment analysis, and call optimization
Company
Saviance
Saviance is a modern consulting firm providing a variety of professional services to its clients in the US.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rohit M.
Managing Partner
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