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Nexus Family Healing · 6 hours ago

Residential Program Manager

Minneapolis,MN,US

Full-time

Onsite

Mid, Senior Level

$58K/yr - $65K/yr

5+ years exp

Nexus Family Healing is a national mental health organization looking to hire a Residential Program Manager for their new youth crisis and stabilization center in Hennepin County. The role involves supervising daily operations, providing leadership, and ensuring effective communication and collaboration to support client treatment services.

Health CareNursing and Residential CarePersonal HealthService Industry

Responsibilities

Treatment Programming Development & Maintenance

Ensures sufficient staff-to-client ratios are maintained at all times, maximizing the treatment process, ensuring client safety, and complying with licensing requirements

Oversees the planning and scheduling of clients’ daily treatment services, family contact and visits, special events, and community involvement; ensures client transportation and supervision needs are met

Identifies and analyzes current or potential program risk factors; initiates and implements thoughtful long-term solutions that support program goals and maintain effectiveness

Collaborates with the Associate Director and Clinical Director to evaluate long-term changes that support the therapeutic treatment process

Works with appropriate staff to communicate care changes to families and other treatment team members

Ensures staff are equipped to work effectively with families and utilize strengths-based, trauma-informed practices

Client Treatment Planning & Strategy

Participates in the evaluation of prospective clients

Encourages staff and program preparedness throughout the admission and intake process, ensuring clients are transitioned in a manner that continuously meets client and family needs

Oversees staff implementation of safe environment plans, behavior plans, and plans of care

Monitors the delivery of treatment services to residents to ensure proper follow-through and follow-up within the program

Program Operations

Participates in risk management, risk mitigation, and quality improvement initiatives by serving as a contributing member of the Risk Management and Quality Improvement Committees

Assists in developing policies and procedures that support the successful functioning of the program

Program Leadership & Staff Training and Development

Collaborates with leadership and talent acquisition to recruit, interview, and hire qualified staff

Ensures consistent staffing coverage in compliance with licensing standards; participates in the supervisory on-call rotation

Oversees accurate and confidential maintenance of client records; ensures timely reporting of incidents to appropriate authorities

Leads onboarding and orientation for new hires; provides ongoing training and mentorship to support staff growth

Coaches staff on trauma-informed care, treatment planning, behavior management, compliance, and documentation standards

Conducts regular performance evaluations with constructive feedback and individualized development plans

Facilitates or participates in team, clinical, and program meetings; ensures clear and consistent communication across teams

Program Collaboration & Monitoring

Models program values by demonstrating professionalism, therapeutic skills, and alignment with treatment goals

Maintains strict confidentiality in accordance with Nexus policies and privacy regulations

Communicates with empathy, respect, and professionalism toward clients and staff

Engages in therapeutic interventions within training scope while maintaining healthy boundaries

Responds to emergencies and performs First Aid/CPR per established protocols

Ensures emotional and physical safety by monitoring compliance with health codes and safety procedures; conducts regular inspections and addresses concerns promptly

Respects and incorporates cultural differences in all aspects of service delivery

Qualification

Supervisory experienceCommunity-based program experienceCrisis intervention skillsBachelor's degreeCultural competencyEmpathyRelationship buildingTeam collaborationCommunication skills