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Credit Counselling Society · 5 days ago

Bilingual Credit Counsellor - Remote

United States

Full-time

Remote

Mid Level

$55K/yr - $63K/yr

3+ years exp

Credit Counselling Society is an accredited non-profit organization that provides financial support and guidance to individuals facing financial challenges. They are seeking a bilingual Credit Counsellor who will support clients in navigating financial difficulties by providing compassionate guidance and personalized strategies for debt management.

FinanceFinancial Services

Responsibilities

Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations

Provide personalized options and strategies to help them effectively manage and resolve their debts

In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief

Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability

Qualification

Financial services experienceCounselling skillsBilingual EnglishBilingual FrenchMultitaskCommunicationInterpersonal skillsGoal-oriented mindsetOrganizational skills

Required

Fluency in both English and French, in written and verbal communication

Three to five years of experience in financial services, counselling, social services, or related fields

Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team

Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals

Strong ability to influence and guide others, including addressing concerns and overcoming objections

Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively

Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time). Flexibility, including early mornings, may be required. Six Saturday shifts per year are also required

Successful candidates will receive comprehensive training and are required to complete the Accredited Financial Counsellor Canada (AFCC) certification within two years of their start date

Preferred

Post-secondary degree or diploma (an asset but not required)

Benefits

Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. These benefits will be prorated for your first year of employment.

A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account. These benefits will be prorated in your first year of employment.

A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).

Educational reimbursements (up to $2,500/year).

The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.

Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.

Employee and family assistance program that offers counselling support as well as a wide variety of support resources.