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Idaho National Laboratory · 17 hours ago

IT Customer Support Technician, ATR

Idaho Falls, ID

Full-time

Onsite

Mid, Senior Level

$26.36/hr - $50.87/hr

4+ years exp

Idaho National Laboratory is hiring an IT Customer Support Technician to work on their Service Desk Management team. The role involves installing, maintaining, and repairing computer systems and networks to ensure stable operation of the organization’s IT assets while providing technical support to staff and users.

BiofuelEnergyHomeland SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide technician support to diagnose and resolve equipment installs, tests, upgrades, Software installation, Software updates, and maintains, including preventive maintenance on enterprise peripherals, hardware, software, network hardware, and software components

Repair and maintain equipment while minimizing customer down time

Support and maintain ongoing development and continuous integration testing of research software and computational frameworks for end-user level workstations

Provide administration and support related to applicable operating systems

Manage hardware including racking, networking, and repairing systems as needed

Configure and maintain continuous integration software

Patch and maintain systems in accordance with company cyber-security standards

Qualification

Technical SupportNetwork ProtocolsCybersecurity StandardsA+ CertificationNetwork+ CertificationMicrosoft WindowsMac Operating SystemsPreventive MaintenanceSoftware InstallationHardware RepairSoft Skills

Required

Level 3: HS Diploma or equivalent and 4 years of relevant experience with a preference of an Associate's degree in computer science, Information Technology, or directly related field

Level 4: HS Diploma or equivalent and 6 years of relevant experience with preference of an Associate's degree in computer science, Information Technology, or a related field and two years of relevant experience

Minimum of 2 years of experience in a technical support or computer technician role

This position requires the ability to obtain and maintain a Department of Energy 'L' clearance, which requires US Citizenship

Preferred

Certifications: A+ Certification, Network+ Certification, or similar IT certifications are desirable

Technical Skills: Proficient in Microsoft Window and Mac operating systems, Experience with common software applications and tools, Knowledge of network protocols and security