Invitation Homes · 1 day ago
HOA Customer Service Representative
Dallas, TX
Full-time
Onsite
Mid Level
$16.37/hr - $28.38/hr
4+ years expInvitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes. The HOA Customer Service Representative serves as the primary liaison between residents, HOAs, and internal teams, ensuring timely resolution of HOA-related issues and delivering exceptional service through clear communication and proactive problem-solving.
Home ServicesService IndustrySocial Impact
Responsibilities
Review dashboards to identify required actions, prioritize tasks, and monitor aging items to prevent delays in curing violations or processing HOA requirements
Provide clear guidance to residents on HOA expectations and deadlines, obtain required documentation, and record all interactions and progress notes in Salesforce
Manage HOA-required tenant registrations and application submissions, partnering with internal teams to resolve discrepancies and ensure timely approvals for move-ins and access
Serve as the first point of contact for HOA-related property concerns, document issues, and coordinate resolutions that meet HOA expectations
Answer incoming calls using service principles and Genuine CARE, achieve performance targets for call handling, and escalate sensitive or complex issues while maintaining ownership of the resident experience
Maintain professional relationships with HOAs and management companies, and work closely with Compliance Coordinators, Leasing, OCS, and local market teams to support curing steps, application completeness, and resolution of escalated issues
Qualification
Required
High School or GED
Minimum four years of customer service and/or HOA/property management experience
Ability to multitask using a variety of IT platforms simultaneously
Must be proficient in Microsoft software applications
Ability to solve problems constructively
Excellent customer service skills both internal and external
Proficient verbal and writing skills
Excellent organizational skills and ability to multi-task with accuracy
Preferred
(4) year degree or (4) years in property management or relative field
Property Management experience
ARM, CAM, CPM, PCAM accreditations
YARDI knowledgeable
Familiarity with federal fair housing laws and applicable local housing provisions
Knowledge of Yardi
Benefits
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Company
Invitation Homes
Invitation Homes specializes in acquiring single family homes in situations such as foreclosure or short sale, rehabilitating, leasing.
1001-5000 employees
H1B Sponsorship
Invitation Homes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$5.4B2025-08-12Post Ipo Debt· $600M
2024-09-23Post Ipo Debt· $500M
2024-09-09Post Ipo Debt· $3.5B
Leadership Team
Dallas Tanner
Founder & CEO
Greg Van Winkle
SVP Finance & Corporate Development
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase