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Peraton · 5 hours ago

SITEC - Senior PC Technician - Hurlburt Field, FL

US-FL-Hurlburt Field

Full-time

Onsite

Senior Level, Lead/Staff

$66K/yr - $106K/yr

8+ years exp

Peraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Senior PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) by providing operations and maintenance services for network operations and end-user support.

Information TechnologyRobotics

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership

Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity

Provides troubleshooting and resolves technical issues

Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation

Troubleshoots and repairs software and network connectivity issues

Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements

Plans, engineers, coordinates, installs, and/or manages equipment installations

Recommends upgrades to and replacements in accordance with policies and procedures

Integrates, tests, and verifies remote access hardware and software

Supports approved peripheral devices

Interfaces directly with customers to provide training and to resolve issues related to services

Provides IMAC services

Coordinates with the Enterprise CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization

Conducts pre-install and site surveys as necessary

Makes use of Remedy for receiving, documenting, and closing tickets

Updates management tools as required

Makes use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and/or Hypori

Provides telephony instrument services including, but not limited to, provision telephones, configures and connect VoIP telephones, key secure equipment, change the usernames, enable and disable extension mobility, and activate and deactivate telephone features

Manages and provide day-to-day support for VDI clients

Integrates, tests, and verifies VDI client hardware and software with USSOCOM’s VDI standard client image

Recommends upgrades to and replacements for hardware and software utilized by VDI clients

Qualification

DoD TS/SCI clearanceDOD 8570.01-M IAT II certificationWindows OSActive Directory managementO365 applicationsHardware installationSoftware troubleshootingCustomer service skillsProblem-solving skills