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Univera Healthcare · 6 hours ago

Digital Content Developer

Buffalo, NY

Full-time

Hybrid

Entry, Mid, Senior Level

$79K/yr - $142K/yr

2+ years exp

Univera Healthcare is focused on enhancing digital user experiences for their customers. The Digital Content Developer will create and manage digital content across corporate websites and applications while collaborating with internal stakeholders to meet business goals.

Health CareInsuranceMedicalNon Profit

Comp. & Benefits

Responsibilities

Acts as subject matter expert for the web content management and portal systems. Consults with the internal customers providing a best-in-class experience. Identifies instances when a fast track request is needed and assists with expedited process and escalation as required

Leads and manages the lifecycle management of corporate websites, including organizing and publishing of web content, documents, and media. Collaborates with internal stakeholders to deliver annual updates for Commercial Open Enrollment and Medicare Annual Enrollment Period, as well as other mandatory or compliance-based web updates

Works with Digital Content Manager to maintain sitemaps and content inventories for all corporate websites, including business owners and key audit dates/information

Works closely with business partners and customers to understand business requirements and fulfill service requests for all updates to web content

Writes training documentation and trains business customers on how to update websites using the web content management and intranet publishing systems

Performs quality assurance testing on all content changes to ensure they meet both requestor needs and experience guidelines

Optimizes or reformats documents, graphics, videos, and other multimedia content before publishing on websites

Implements best practice tagging solutions for Search Engine Optimization (SEO), Accessibility (WCAG/508) and Web Analytics

Works collaboratively with Front-End Developers to define standards for content creation and updates within themes, templates, and publishing workflows

Stays current with new technologies, capabilities, and trends in web content management to ensure industry best practices

Collaborates with others to create and maintain information architecture, sitemap, and directory structure documentation. Organizes information and functionality into written specifications that define end solutions

Defines standards and develops and customizes themes/templates for use in building user interfaces

Performs unit testing, peer design reviews and code reviews to ensure quality and consistency

Provides on-call support for urgent and important events outside of core business hours

Reviews analytic reports and makes recommendations for site improvements

Monitors ‘Best in Class’ and competitive web sites to benchmark improvement ideas, focusing on site usability, accessibility, and functionality

Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs

Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures

Regular and reliable attendance is expected and required

Performs other functions as assigned by management

Participates in intake process and helps to prioritize requests

Interacts regularly with business partners at Director/VP level, presenting recommendations and statuses

Leads periodic reviews of websites to ensure pages and content are functioning properly; works with Digital Content Manager to update inventory and site map based on reviews

Instrumental in advancing the lifecycle management process of the websites

Creates documentation to educate users/stakeholders and external constituents

Ability to represent the company in external constituent and internal stakeholder forums internal

Acts as team lead for Digital Content Developers, ensuring work is appropriately resourced

Leads intake process for content requests by creating a prioritization process that can be applied to all content requests

Collaborates closely with Digital Content Manager on ensuring standards and processes for digital inventory and audit are applied throughout team and organization

Coordinates with Front-End Developer Team Lead on bandwidth/availability of the Front-End team to support content requests; makes resource recommendations where appropriate

Act as team content management system expert and provide education and training to Digital Content Development team

Collaborates with the UX Design team and reviews designs prior to stakeholder presentations to ensure they work within our current templates

Qualification

Web content managementHTMLCSSJavaScriptSEOWeb analyticsUser interface developmentWeb accessibilityTraining documentationQuality assuranceAttention to detailCollaboration

Required

Two (2) years of web/digital content management, user interface development or related experience required. A combination of education and experience will be considered

Demonstrated experience with HTML, CSS and Javascript

Working knowledge of web content management systems (IBM WebSphere Portal, LifeRay, Drupal, etc), web development editors (Sublime Text, WebStorm, etc), graphic editing programs (Adobe Photoshop, Illustrator, etc), XML, eForms, FTP, source code control systems, HTTP/S protocols, and web development debugging tools

Ability to write clear, concise code according to industry standards, supporting cross-browser/cross-platform compatibility

Strong understanding of web design best practices, user centered design methods, web accessibility, browser compatibility, and usability standards for various audiences and industries

Strong understanding of web performance, web analytics, Search Engine Optimization (SEO) techniques

Minimum of four (4) years of experience in web/digital content management or user interface development or related experience

Expert understanding of web design best practices, user centered design methods, web accessibility, browser compatibility, and usability standards for various audiences and industries, as well as web performance, web analytics, Search Engine Optimization (SEO) techniques

Minimum of five (5) years of experience in web/digital content management or user interface development or related experience

Minimum of two (2) years of healthcare industry experience