Proof · 13 hours ago
Operations Manager
Detroit, MI
Full-time
Onsite
Senior Level
5+ years expProof is a national platform for service of process serving thousands of law firms across the United States. The Operations Manager will be responsible for ensuring operational excellence, managing KPIs, fostering collaboration across departments, and enhancing client experience and retention.
Information TechnologyLegalLegal TechSoftware
Responsibilities
Drive Execution: Lead the flawless execution of all day-to-day operational processes, ensuring alignment with organizational goals and adherence to established standard operating procedures (SOPs)
KPI Management: Define, track, and analyze key performance indicators (KPIs) and operational metrics. Implement data-driven strategies to improve efficiency, productivity, and profitability
Quality & Adherence: Establish and maintain robust quality assurance protocols. Monitor operational output to ensure strict adherence to industry regulations, internal policies, and quality benchmarks
Client Focus: Champion a strong client-centric culture within the operations team. Ensure operational decisions prioritize exceptional service delivery and client satisfaction
Driving Retention: Collaborate closely with the client success and sales teams to identify and address operational bottlenecks that impact client experience, ultimately driving high client retention rates
Coaching & Development: Provide leadership, coaching, and mentorship to the operations team, fostering a high-performance environment focused on continuous improvement and professional growth
Cross-Collaboration: Act as a key liaison, collaborating proactively with internal departments (e.g., Sales, Technology, Finance, HR) to streamline processes, remove silos, and ensure seamless cross-functional workflows
Finding Solutions: Proactively identify operational challenges, develop effective solutions, and implement process improvements using a structured, problem-solving methodology
High-Growth Environment: Scale operational processes, systems, and teams to support the company’s rapid growth trajectory, ensuring infrastructure remains robust and adaptable
Qualification
Required
5 years of experience in an operations management role, preferably within a fast-paced, high-growth company or relevant industry
Proven track record of managing and improving operational KPIs and driving measurable productivity gains
Strong leadership skills with experience in performance management, coaching, and team development
Exceptional problem-solving abilities and a data-driven approach to decision-making
Excellent communication skills and experience fostering cross-departmental collaboration
Proficiency in operational software, project management tools, and data analysis platforms
Bachelor's degree in Business Administration, Operations Management, or related field
Preferred
Six Sigma certification a plus
Company
Proof
Proof is revolutionizing service of process.
51-200 employees
H1B Sponsorship
Proof has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$59.57MKey Investors
Long Ridge Equity Partners
2025-12-12Series Unknown· $20M
2024-01-26Series B· $30.4M
2022-12-15Undisclosed· $3.25M
Leadership Team
Mark Kreloff
Co-Founder & Board Member
Marty Wachocki
Chief Operating Officer
Recent News
2024-05-03
Company data provided by crunchbase