Yoh, A Day & Zimmermann Company · 2 days ago
Hybrid-Customer Service Representative
Duluth, GA
Contract
Hybrid
Entry, Mid Level
$20/hr - $22/hr
2+ years expYoh, A Day & Zimmermann Company is seeking a Hybrid-Customer Service Representative for a contract opportunity. The role involves handling account inquiries, resolving complaints, and ensuring a positive customer experience while working in a hybrid environment.
Bookkeeping and PayrollConsultingStaffing Agency
Responsibilities
Handling account inquiries including billing and/or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes positive customer experience
Qualification
Required
High School Diploma or equivalent
Two (2) plus years' customer service/call center experience
Must be able to work within several software applications including Microsoft, call center, and custom programs
Hybrid: 3 days in office; 2 days remote (6 weeks of training 100% in office)
Hours: Ability to work between the hours of 8am – 6pm; Monday - Friday
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to work in a close team environment
Ability to learn and comprehend abstract, complex, and technical information
Preferred
Bachelor's degree from an accredited institution is preferred
Salesforce/SAP is a plus
Animal/Veterinary experience is a plus
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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