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Abode Communities · 6 days ago

Community Manager - Grand Young Apartments

Grand Young Apts - Los Angeles, CA 90015

Full-time

Onsite

Entry, Mid Level

$20/hr - $22/hr

2+ years exp

Abode Communities is a regional non-profit real estate development and property management firm. They are seeking a Community Manager to oversee the management of multifamily residential communities, ensuring compliance with regulations, managing tenant relations, and maintaining property standards.

Property ManagementReal Estate

Responsibilities

Collect rents and maintain computer records according to Abode Communities’ procedures

Process rent adjustments in accordance with established procedures

Maintain compliance with Low-Income Housing Tax Credits by assuring all files are accurate and audited

Monitor expenses to ensure spending is within budgetary guidelines

Monitor and provide explanation of monthly variances for the property's budget

Post charges associated with work orders, late charges, etc. by entering them in computer and generating notices for residents

Follow-up delinquent accounts and pursue collections in accordance with established procedures

Promote Housing First principles by pro-actively working with tenants and supportive service staff to assure tenants are able to maintain their housing

Establish and maintain a waiting list per established procedures, ensuring that there are four applicant households per unit. If required, work with the appropriate referral agencies to ensure waiting list is maintained

Pro-actively market all units to low-income eligible households. If required, maintain regular communication with the appropriate referral agencies to ensure that eligible household applicants are available

Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner

Maintain tenant files and related documentation regarding continuing eligibility and adjustments

Verify eligibility according to property requirements, and utilizing Housing First principles, which may include checking references and other information on resident applications through Abode Communities’ approved credit and criminal investigative service

Complete rental agreements

Make daily deposits, if appropriate

Prepare reports in accordance with established procedures

Complete move-in and move-out reports, and send move-in and move-out packages to Regional Property Supervisor for filing and disbursement of security deposits

Address resident concerns in a timely professional manner. If appropriate, this should be done in collaboration with the service provider

Document and report all issues to Regional Property Supervisor and management, as appropriate

Send/post all notices regarding compliance of rules and regulations when a violation occurs

Issue purchase order numbers and track purchases from order through invoice utilizing Abode’s online purchasing system

Review invoices for correctness, accuracy, and proper coding

Complete and submit incident reports for all unusual events, especially those that may involve injury or damage

Maintain the property business office in a neat, orderly and business-like manner at all times with regularly scheduled office hours per established procedures

Interpret and apply personnel policies, departmental policies, and other policies and procedures for assigned staff

Train or assist in training other site personnel, if needed

Prepare and review performance appraisals and discuss with subordinates as appropriate

In collaboration with the Regional Property Supervisor, counsel employees regarding job performance and document in accordance with established procedures

Recommend disciplinary action, as needed

Assist and coordinate functions to assure a safe and productive work environment

Promote Abode’s mission and strategic plan by writing objectives into staff performance plan, if needed

Oversee maintenance of the buildings, sites and community space to assure they are clean, inviting and safe

Oversee maintenance of the grounds, trash container areas, and common areas not allowing any trash or debris to accumulate

Oversee all work associated with the upkeep and maintenance of the grounds

Ensure all vacant apartments are cleaned immediately and made ready for showing and occupancy within six days after move-out

Log all resident complaints and dispatch maintenance personnel promptly. Items covered under warranties should be reported to the appropriate maintenance companies and followed up for prompt repairs

Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures

Conduct daily property inspections, including move-in, housekeeping, and grounds in order to assure adherence to established standards

Maintain records of the status of assigned units, e.g. filled, vacant, anticipated vacancy, etc

Assist with security activities by communicating with security personnel, if appropriate, regarding specific problems

Be available either personally, or through other site personnel, for emergency calls

Maintain community-owned materials and tools in a neat and orderly manner at all times

Ensure maintenance staff maintains a neat and organized workshop area free of clutter and debris for these tools. Upon completion of a maintenance task, all tools and excess supplies shall be cleaned and stored properly

Counsel residents who are not complying with the terms of the lease and concerning delinquent payments

Refer residents with special problems, such as economic, social, legal, health, etc. to resident services staff or agencies that provide assistance

Regularly meet with Resident Services Coordinator or other service provider, if appropriate, to address issues and promote retention, assist with resident activities, address specific problems, plan meetings, or support activities as appropriate

Resolve conflict and complaints among residents, if possible, in order to avoid grievances

Assure all residents are treated in a fair and consistent manner. Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation

Participate in hearings and appeals, as needed