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Teledyne Technologies Incorporated · 10 hours ago

Customer Service Representative

San Diego, CA

Full-time

Onsite

Entry, Mid Level

$62K/yr - $82K/yr

2+ years exp

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. They are seeking a Customer Service Representative to provide quality customer service by interacting with customers and processing orders, product pricing, and other inquiries.

ElectronicsEnergyManufacturingTelecommunications

Responsibilities

Meets customers' needs and expectation by providing them with information and/or documents such as those listed below:

Order Confirmations

Product Information

Inquiries about pricing, transportation costs and arrangements, product availability, order status and estimated delivery, etc

Requests for quotes, terms, and special products

Teledyne API’s channel partners

Other customer questions and concerns including special requests

Provides exceptional Customer Service by always being available for customer’s phone calls and ensuring phones are staffed properly per Customer Service Management guidelines

Enters orders accurately and timely finding the best available delivery dates to satisfy the customer's request and communicating as appropriate with customers and internal employees as necessary to ensure the organization is aligned with the details of the order. Ensure customer receives an order confirmation as appropriate per TDY policy

Assures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person to contact

Works with Customer Service Management, Customer Finance Services, Operations, and other departments as necessary to support the need that all shipment holds issues are cleared in a timely manner to allow for on-time delivery. The focus for this position is to ensure that hold issues managed by the Customer Service Department are cleared and to be aware of other departments holds so that the Customer Service Department can communicate with customers in the event of a potential late shipment. In the event of late shipments, be proactive in keeping the customers and other internal key personnel informed of future revised shipment dates

Enters new customers and updates customers’ master records as per TAPI guidelines

Facilitates the return of merchandise by determining if the merchandise is returnable and if so, follows the company’s policy and procedures to ensure approval documentation is provided for the return

Keeps informed about all Teledyne API products both present and past, including basic modes of operation and technical specifications by maintaining a detailed reference book and attending scheduled training meetings

Complies with Teledyne’s, API policies and procedures regarding Export Compliance. Inform supervisor of any concerns of violations that come to their attention

Recommends process improvements in support of improved customer service

Maintain an organized work area including keeping policies, procedures and literature organized and updated

Assists in achieving the goals of the department and the business by performing other duties as assigned

Qualification

Customer ServiceCommunication SkillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookTechnical AptitudeDetail OrientationMulti-taskingMath Skills

Required

Associate's degree from a two-year college and two years Customer Service experience and/or training, or equivalent combination of education and experience

Working knowledge of duties and responsibilities of a similar position usually obtained in 2 to 4 years working as a Customer Service Representative

Demonstrate the ability to articulate ideas clear, both orally and in writing; to listen accurately and to establish rapport with people from a variety of backgrounds

Maintain a high degree of accuracy involving detailed work

Intermediate knowledge of Microsoft Word, Excel, and Outlook, and use of the Internet

Ability to work on multiple projects simultaneously while keeping track of progress and meeting deadlines

Possess a technical aptitude for learning new products

Working knowledge of math for calculating of discounts and percentages

Demonstrated ability to adjust work schedule under pressure to meet needs of customer

Company

Teledyne Technologies Incorporated

Glassdoor3.4

Teledyne Technologies is a leading provider of sophisticated electronic components, instruments & communications products, including defense electronics, data acquisition & communications equipment for airlines and business aircraft, monitoring and control instruments for industrial and environmental applications and components, and subsystems for wireless and satellite communications.

Founded in 1960

Thousand Oaks, California, USA

10001+ employees