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Hastings Insurance Company · 2 days ago

Casualty Claim Specialist

Hastings, MI

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Hastings Insurance Company is a trusted partner in insurance, dedicated to helping individuals and businesses protect what matters most. The Casualty Claim Specialist investigates, evaluates, and resolves moderate to complex commercial casualty claims, ensuring compliance with company policies and legal requirements while maintaining effective communication with stakeholders.

Financial ServicesInsurance

Responsibilities

Review, investigate, evaluate, and resolve assigned open and closed commercial casualty claims to achieve equitable resolutions within contractual and legal liability

Facilitate the casualty claim process through timely, professional communication with policyholders, agents, attorneys, vendors, and internal partners

Utilize Hastings’ claims and estimating systems, including Guidewire ClaimCenter, and other approved technologies to perform job duties

Review and apply coverage appropriately and provide guidance to others regarding coverage, exposure, reserves, settlement values, and claim strategy when appropriate

Establish, maintain, and adjust case reserves in a timely manner to accurately reflect claim exposure through settlement, litigation, or arbitration

Identify, pursue, and coordinate salvage and subrogation opportunities to minimize claim losses

Utilize approved loss and expense savings programs and direct outside vendors to ensure cost-effective claim handling

Identify potential fraud and refer matters to appropriate internal or external investigative resources

Coordinate claim information with Loss Control, Underwriting, Marketing, and other departments to support current claim handling and future loss prevention

Investigate construction accidents and other serious losses, including those involving significant injuries or litigation

Document claim files accurately, thoroughly, and consistently to support claim disposition and minimize errors or improper payments

Participate in special projects, committees, or assignments as directed and serve as a technical resource or trainer for other adjusters when needed

Qualification

Claims handlingLitigated claims managementInsurance educationCustomer serviceCommunication skillsSelf-motivation

Required

Bachelor's degree preferred. Formal insurance education or equivalent claim experience may be considered

Minimum of ten years of progressive claims experience, with at least five years handling complex casualty or commercial claims

At least three years of experience managing litigated claim files

Professional designations such as Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU), or active pursuit of a designation

Strong verbal and written communication skills, including experience presenting or facilitating training

Demonstrated ability to manage multiple priorities in a results-focused environment

Proven commitment to delivering excellent customer service to agents, policyholders, and internal and external partners

High level of self-motivation with the ability to work independently and exercise sound judgment

Ability to exemplify Hastings' behavior standards and comply with ethical and professional guidelines

Company

Hastings Insurance Company

At Hastings Insurance, our balanced corporate strategy focuses on implementing emerging technologies, cultivating strong independent agency relationships, and providing the right products to our policyholders.

Founded in 1885

Hastings, Michigan, USA

201-500 employees