Optum ยท 5 hours ago
Client Services Specialist
United States
Full-time
Remote
Entry, Mid Level
$20.38/hr - $36.44/hr
2+ years expOptum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The Client Services Specialist role involves handling routine client requests, collaborating with internal departments, and managing client inquiries to improve health outcomes.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries
Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion
Utilizes various internal systems to manage client requests
Special projects and tasks, as needed
Other duties, as assigned
Qualification
Required
High School Diploma/GED (or higher)
2+ years of experience working as a Customer Service Representative or a similar role
2+ years of experience working in MS Outlook and Excel
Excellent written, verbal, and interpersonal communication skills
Strong organizational and time management skills, follow-through and the ability to multi-task and meet deadlines
Adapt to change and can learn quickly and grasp new instructions easily
Ability to work under pressure and respond with urgency
Must exhibit flexibility to work various shifts/overtime when needed
Tracking and trending of incoming issues
Ability to write procedural documentation based on recurring issues
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Preferred
Associate's/Bachelor's Degree
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase