Best Upon Request · 15 hours ago
System Trainer
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
2+ years expBest Upon Request is a national provider of concierge services, focused on enhancing client culture and improving organizational efficiency. The System Trainer will support and lead various roles including System Support, Site Financial Support, Ticket Inventory Administrator, and Learning Administrator, ensuring effective training and operational management within the organization.
Travel
Responsibilities
Training and supporting concierges within BEST’s service management platform (CyberButler ™) Creating and updating training materials regarding CyberButler™ content
Conducting new hire CyberButler™ trainings
Managing the CyberButler™ Helpdesk; responding to incoming needs for support daily
Reconciling data to ensure accurate and complete financials Reviewing and confirming concierge BEST credit card reconciliations
Approving and increasing concierge credit card limits
Collecting month-end reports on cash and inventory. Monitoring cash drawer amounts
Reviewing and troubleshooting day-end drawer closures and balances
Managing club warehouse memberships
Equipping concierge teams with optimal inventory Procuring ticket vendor discounts
Reviewing, approving and ordering tickets
Reviewing and signing vendor and consignment ticket agreements
Training concierges on inventory management
Notifying concierges of local and national vendor updates
Managing BEST’s Learning Management System (LMS) Creating learning paths and modules within BEST’s LMS platform
Partnering with Director, Training and Development to deploy new-hire and in-the-moment training
Monitoring learning progression
Troubleshooting LMS issues
Qualification
Required
At least two years in a technology systems or data analysis role
Proficient with Salesforce (or other CRM) and Paycor (or other HRIS)
Proficient in Microsoft Office, primarily Outlook, Word, and Excel
Passionate about supporting people
Detail oriented and committed to accuracy
Excellent verbal and written communication skills
Creative, curious, analytical, proactive, efficient, and solutions minded
Transparent, authentic, positive, and values driven
Must have high level of interpersonal skills to handle dynamic situations; demonstrated poise, tact, and professionalism
Ability to interact and participate effectively within a team, while also being self-motivated and disciplined
Ability to exercise discretion and independent judgement with regards to matters of significance
Ability to manage multiple projects, respond quickly and deliver on time
Ability to pass a background check and drug screen
Preferred
Bachelor's Degree preferred
Company
Best Upon Request
Best Upon Request is a hospitality company offering stress reduction services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Mills
Chief Executive Officer
Dave Lima
Former CEO/Chairman, Coach
Recent News
Company data provided by crunchbase