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Terra West Management Services · 17 hours ago

Customer Support Specialist

Las Vegas,NV,US

Full-time

Onsite

New Grad, Entry Level

Terra West Management Services is seeking a Customer Support Specialist to enhance the Owners' experience from the time of purchase through the lifecycle of ownership. The role involves educating Owners about their products, assisting with resort availability, and addressing payment issues while maintaining a professional environment.

Real Estate

Responsibilities

Support all departments with any Owner related products, availability, or payment issues

Maintain expert knowledge about company product and services to best engage and help Owners

Educating Owners on the product(s) they own, the benefits of the product(s), and how to best take advantage of their product(s) in an effort to maximize their ownership experience

Provide introductory and ongoing information for customers through lifecycle of ownership

Maintain tracking of demand and successful/unsuccessful fulfillment of demand

Determine the quickest and most effective ways to answer Owners questions

Handle ongoing payments for customers products

Field inbound and handle outbound calls to customers

Meet all deadlines, as set by management

Maintain and enforce a professional environment

Maintain a flexible schedule

Must meet needs and priorities of specific job duties to support other departmental needs

Perform all other job requests as assigned by management

Maintain and protect customer personal information by keeping information confidential