Haworth · 14 hours ago
IT Technical Support Specialist
Holland, MI
Full-time
Onsite
Entry Level
1+ years expHaworth is a global pioneer in workspace design, seeking an IT Technical Support Specialist to join their team. The role involves providing technical support for IT programs, managing IT assets, and collaborating with team members to ensure efficient IT service delivery.
ArchitectureFurnitureManufacturing
No H1B
Responsibilities
Provide technical support to end users for hardware, software, and network issues
Manage IT assets, including inventory tracking, deployment, and disposal. Create user accounts, including creating new accounts, resetting passwords, and assigning permissions
Monitor system performance, identifying and escalating issues that impact service availability
Support IT infrastructure, including network devices and printers
Identify and suggest improvements for IT support processes and procedures. Develop and maintain technical documentation, such as user guides, troubleshooting guides, and knowledge base articles
Train junior support staff on IT support procedures, best practices, and technical skills
Collaborate with other IT teams to resolve complex issues
Must be able to perform all essential job functions with/without accommodation
Uses office automation, communication, software, and tools used in Haworth office environment
Performs other duties within scope as assigned
Qualification
Required
Education: High School or equivalent
Work Experience: 1 year hardware printer support experience
Military Equivalency at www.mynextmove.org/vets/find/military
Applicants must be able to work in Holland, MI without relocation assistance
Applicants must possess an unrestricted right to work in the US to be eligible for this position
Preferred
Demonstrated excellence in customer service with strong verbal and written communication skills
Strong understanding of IT service management principles and familiarity with ITIL practices
Experience managing IT assets, including lifecycle tracking, deployment, and decommissioning
Proficiency with account administration tasks such as provisioning, permission management, and password resets
Ability to monitor system performance and proactively identify issues affecting service availability
Working knowledge of network infrastructure components, including switches, routers, and printers
Experience troubleshooting and repairing Zebra printers
Support experience with handheld scanning devices (Honeywell Intermec and Keyence)
Experience supporting a Windows 11 domain environment
Demonstrated ability to create and maintain clear technical documentation, user guides, and knowledge base articles
Strong analytical and troubleshooting skills with the ability to resolve complex technical issues collaboratively
Familiarity with ticketing systems and workflow tools used in IT support environments
Ability to contribute to process improvements and recommend enhancements to IT support procedures
Comfortable working in a fast paced environment with shifting priorities and multiple concurrent tasks
Haworth experience, including IT hardware support
Benefits
20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.
401k Match: Contribute 6% of your annual salary, and Haworth will match 7%.
Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.
On-Site Gym: Well-equipped gym, open 24/7.
Annual Bonus Programs
Tuition Reimbursement
Volunteer Time Off
Parental Leave
Pet Insurance
Zero Waste to Landfill
Company
Haworth
Globally, Haworth improves workspaces with award-wining furniture, interior architecture and technology solutions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Franco Bianchi
President and CEO
Ann Harten
VP of Global AI Transformation
Recent News
The Hindu BusinessLine
2024-04-06
Times of India
2024-04-06
Company data provided by crunchbase