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Bank Independent · 19 hours ago

Teller I (PT)

Athens East, Athens, AL, US

Full-time

Onsite

Entry Level

1+ years exp

Bank Independent is seeking a Part-Time Teller who will provide exceptional customer service to both consumer and commercial customers. The role involves conducting cash, deposit, and withdrawal transactions while ensuring compliance with established policies and procedures.

BankingCrowdfundingFinancial Services

Growth Opportunities

Responsibilities

Identifies and meets customer needs through sales and service with focus on deepening customer relationships

Actively listens for opportunities to cross-sell additional products and services

Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services

Answers phone courteously within three rings or less

Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences

Resolves customer complaints regarding sales and service

Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary

Conducts cash, deposit, loan, deposit and withdrawal transactions accurately

Balances cash drawer in accordance with Bank procedures and regulations

Perform as a team member in allocating and coordinating the work flow

Contribute to the fulfillment of the department and bank objectives and goals

Processes night deposits

Completes Teller Hours Worksheet accurately and in a timely manner

Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner

Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc

Issues Official Checks and Money Orders

Trains with Head Teller to perform Head Teller duties

Attends branch meetings

Processes credit card cash advances

Performs other duties as assigned

Adhere to all regulatory requirements and bank policies and procedures

Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner

Notifies Head Teller of any outage before close of day

Adheres to the Cash Control Procedures

Ensures teller area is secure and all security requirements are followed

Completes required online training assignments in a timely manner

Qualification

Customer serviceCash handlingCross-sellingBanking softwareMicrosoft OfficeCommunication skillsTeamworkOrganizational skillsTime managementPresentation skills