Railroad Commission of Texas · 21 hours ago
RRC - Information Services - Records Researcher - Customer Service Rep I
Texas-AustinWork Locations
Full-time
Onsite
Entry Level
$3,000/mo - $3,000/mo
1+ years expThe Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry. They are seeking a Customer Service Representative to support their mission by performing records research and providing customer service assistance.
GovernmentOil and GasRailroad
No H1B
Responsibilities
Submit a candidate's profile
Knowledge of professional office and administrative practices and procedures
Information research experience
Customer service experience
One or more years’ relevant professional experience
Qualification
Required
High school diploma or GED
Knowledge of professional office and administrative practices and procedures
Information research experience
Customer service experience
One or more years' relevant professional experience
Knowledge of professional office protocol and procedures
Skill in using Microsoft Office and other Windows-based PC software applications
Skill in word processing and mainframe terminal operation
Skill in basic mathematical operations, reading and writing comprehension, and professional business writing
Skill in communicating effectively, both orally and in writing
Demonstrated skill in working on tasks requiring meticulous attention to detail while maintaining a high level of accuracy
Demonstrated ability to retrieve and analyze acquired information from hard files, microfilm and computer database
Ability to learn and understand oil and gas policy and procedures and interpret processes
Ability to accurately file, sort, alphabetize, organize, and distribute documents and retrieve files
Ability to operate copiers, as well as other general office equipment
Ability to work under pressure and meet deadlines
Ability to lift, carry, and move up to 30 pounds
Ability to stoop, reach low and high, push and pull heavy file drawers and/or cart
Ability to work around equipment generating heat, noise, and bright reflective lights
Preferred
Bachelor's or advanced degree in Library Information Science, records management, research, or a related information science field
General knowledge of Railroad Commission of Texas Oil and Gas Division functions
Detailed familiarity with forms and filing procedures
Experience in the operation of various types of imaging or microfilm equipment
Benefits
Generous paid time off including vacation, sick time, and at least 12 paid holidays per year
Telework options for eligible positions
Flexible work schedules
Retirement pension with a 150% agency match – you can watch this YouTube video that describes this amazing benefit
401(k), 457(b) and Roth
Health premiums 100% paid for full-time employees
Tuition Reimbursement
Wellness and Exercise Leave
Career development programs/opportunities for advancement
Company
Railroad Commission of Texas
Railroad Commission of Texas is a government agency regulating oil and gas operations, drilling permits, and environmental oversight.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon H.
Chief Information Officer
Cesar Saldivar, CIA, CFE, CGAP
Chief Administrative Officer
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