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Mesquite Entertainment · 1 day ago

SPA RECEPTIONIST - CB - FULL-TIME - VARIED SHIFT

Mesquite, NV

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Mesquite Entertainment is seeking a Spa Receptionist who will be the first point of contact for guests, providing a welcoming and relaxing experience. The role involves checking guests in and out, booking appointments, and responsibly serving beverages while adhering to health and safety regulations.

Gambling & Casinos

Responsibilities

Schedule, confirm, and modify guest appointments using booking and scheduling software

Provide accurate, detailed information about spa services, treatments, packages, and products

Check guests in and out for their appointments and provide a brief orientation to the spa facilities. Process payments for services and retail products accurately, handling cash, credit cards, and gift certificates

Escort guests to treatment waiting areas and offer them refreshments, including any available beverage menu

Manage a multi-line phone system, answer calls promptly, and respond to emails

Perform opening and closing procedures for the front desk area according to standard operating procedures

Promote and sell spa products, packages, and gift cards, making informed recommendations to guests

Assist with regular inventory counts of retail products and report low stock levels to the manager

Maintain the cleanliness and organization of the retail display

Offer and serve complimentary or for-purchase alcoholic beverages and non-alcoholic beverages to guests

Check the identification of guests who appear under 30 to ensure they are of legal drinking age

Monitor guests for visible signs of intoxication and adhere to responsible serving practices, including refusing service when appropriate

Follow all health, safety, and sanitation protocols for the spa and beverage service

Other job related duties as assigned and instructed by management

Politely and professionally handle guest questions, requests, and concerns, escalating complex issues to management when necessary

Provide a warm and friendly greeting to all guest upon arrival and thank them for their visit upon departure

Contribute ideas or suggestions which will improve the operation

Qualification

Customer serviceBooking softwareComputer skillsTyping skillsMulti-taskingAlcohol service certificationFood handler certificationTeamworkDetail-orientedVerbal communication