LINQ · 1 day ago
Client Services Specialist I
Pittsburg,PA,US
Full-time
Hybrid
Entry Level
$18.27/hr - $20.19/hr
1+ years expLINQ is a company focused on delivering exceptional client experiences, and they are seeking a Client Services Specialist I to join their team. This entry-level role serves as the first point of contact for clients, providing support through email and ensuring client satisfaction. Responsibilities include responding to client inquiries, resolving support tickets, and collaborating with colleagues to enhance the client experience.
HardwareSoftware
Responsibilities
Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns
Use multiple online systems and support tools to effectively resolve tickets
Resolve assigned tickets accurately and in a timely manner
Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly
Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience
Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms
Utilize internal messaging systems to communicate and coordinate with peers and supervisor
Other duties as assigned
Qualification
Required
High school diploma, GED or equivalent
Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
Dedicated private work location without significant background disruptions
Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook)
Excellent verbal and written communication skills with a focus on active listening
Strong interpersonal skills, with the ability to build rapport and trust with clients
Problem-solving mindset and the capacity to handle challenging situations with diplomacy
Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously
Customer-centric attitude with a genuine passion for providing top-notch service
Ability to pass a criminal history background check
Ability to work a Flexible work schedule
Preferred
Proficiency in using CRM software
One year of customer service experience
Prior experience with Salesforce
Understanding of cellular services and markets
Basic knowledge of mobile devices set-up, usage and backup functions
Benefits
Generous medical, dental, and vision insurance benefits
Fully funded HRA with medical plan
Optional dependent care FSA
Employer-paid Life/ADD insurance
Employer-paid Employee Assistance Program (EAP)
401(k) plan plus match and immediate vesting
PTO/Flexible time off
Sick leave
Paid parental leave
Paid medical leave for pregnancy and childbirth
Compassionate leave
Jury Duty leave
Voting leave
Unpaid FMLA leave
Unpaid personal leave
Military leave
11 paid holidays per year
3-week paid 5-year sabbatical
Pet Insurance option
12 free Ubers rides per year
Catered in-office lunches…AND MORE!
Company
LINQ
LINQ is a managed mobility services provider for all your corporate cellular needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Lowe
CEO / Founder
Marc Rubin
Chief Financial Officer
Company data provided by crunchbase