Clark's Termite & Pest Control ยท 6 days ago
Collections Specialist - On Site
Charlotte,NC,US
Full-time
Onsite
New Grad, Entry LevelAnticimex Carolinas is a pest control company committed to quality solutions and customer service. They are seeking a full-time Collections Specialist to manage overdue payments, ensure compliance with regulations, and provide excellent customer service.
Professional Services
Responsibilities
Provide stellar customer service from the greeting to the conclusion of the call
Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers
Contact clients to discuss their overdue payments
Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies
Manage delinquent accounts for debt collection efforts
Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt
Help customers understand their account ensuring satisfaction
Monitor and respond to customer emails
Utilize Pestpac consistent with AXC standards placing notes in accounts to document collection efforts
Forward call for cash payments that are received to the Customer Service Center
Document and escalate infractions reported by our customers
Comply with all company policies and procedures with all employees
Encourage and foster a harmonious workplace with a positive attitude
Collaborate with team members as needed
Maintain acceptable attendance and tardiness records
Other duties as assigned
Qualification
Required
Provide stellar customer service from the greeting to the conclusion of the call
Displays warm greeting, shows empathy, demonstrates a sense of urgency appropriately to customers
Contact clients to discuss their overdue payments
Ensure debt reclamation efforts are performed in a manner consistent with all pertinent regulations and company policies
Manage delinquent accounts for debt collection efforts
Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt
Help customers understand their account ensuring satisfaction
Monitor and respond to customer emails
Utilize Pestpac consistent with AXC standards placing notes in accounts to document collection efforts
Forward call for cash payments that are received to the Customer Service Center
Document and escalate infractions reported by our customers
Comply with all company policies and procedures with all employees
Encourage and foster a harmonious workplace with a positive attitude
Collaborate with team members as needed
Maintain acceptable attendance and tardiness records
Other duties as assigned
Preferred
Exceptional verbal and written communication skills
Committed to accuracy
Ability to demonstrate flexibility when needed
Ability to work effectively in PestPac
Exceptional customer service disposition
Benefits
Complete Health Care Package with Employer Contributions
Free Life Insurance
401K with Employer Matching
Paid Time Off
Paid Holidays
Advancement Opportunities for people with the right attitude (we are growing!)
Paid Training
Employee referral bonus
Company
Clark's Termite & Pest Control
Clark's Termite & Pest Control has an experienced and qualified staff dedicated to serving North Carolina and South Carolina with expertise in controlling termite and pest activity.
Founded in 1963
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase