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State of Oregon · 1 week ago

Public Benefits Specialist, Entry | Bilingual English/Spanish preferred - not required

Salem, OR

Full-time

Onsite

Entry Level

$3,705/mo - $4,833/mo

2+ years exp

The State of Oregon's Department of Human Services is seeking a Public Benefits Specialist, Entry to assist older adults and people with disabilities in accessing essential services. This role involves scheduling appointments, managing inquiries, and providing clerical support to ensure clients receive the assistance they need.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Your primary role will encompass calling case managed clients and scheduling them for appointments to renew their benefits

Assist with front desk reception tasks, managing both telephone and walk-in inquiries

Answer incoming calls, assess the nature of the inquiry, and provide accurate information

Direct calls to appropriate staff members or forward to voicemail when unavailable

Greet visitors upon arrival, assess the purpose of their visit, and guide them to the appropriate staff member or program area

Screen and direct walk-in clients and callers for referral to external community services and resources, including local, state, and federal agencies

Utilize agency referral forms and apply effective communication skills to assess client needs

Provide clerical support services to case managers and eligibility workers including filing client information, packaging and labeling case files, data entry and retrieve information about clients for staff

Qualification

Customer serviceData entryClerical supportBilingual English/SpanishAttention to detail

Required

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

An equivalent combination of education, training, and experience relative to the class concept