Generali Global Assistance · 20 hours ago
Customer Service Representative - Emergency Services
Pembroke Pines, FL
Full-time
Hybrid
New Grad, Entry LevelGenerali Global Assistance (GGA) is committed to helping people explore the world with confidence. The Customer Service Representative role involves answering calls, setting up new claims, and providing information about travel protection plans while ensuring high levels of customer satisfaction.
Elder CareIdentity ManagementInsurance
Responsibilities
Answer inbound calls and automated call backs, assisting clients with coverage questions, policy modifications or cancellations, claim filing, claims status requests, etc
Make outgoing calls following up on customer requests
Provide information on travel protection plans to travel agents or directly to passengers
Documents all interactions with passengers
Attends weekly team meeting to stay abreast of product information, and procedural/policy changes and department or company updates?
Participate in individual and group training, complete mandatory company training within deadlines
Follows proper procedures as detailed in performance guidelines, and representing the mission statement, values, and standards of Generali
Manages personal email inbox to stay informed of company and departmental updates
Any additional tasks assigned by management
Qualification
Required
High School Diploma or Equivalent (GED) required
Excellent verbal and written communication skills
Insurance benefits administration (Travel/Health insurance)
Proficiency in Microsoft office Suite; ability to conduct internet research
Prior customer service experience
Good communication skills, both verbal and written; fluent English required
Excellent customer service skills
Excellent critical thinking and decision-making skills
Active listening skills to understand customer needs and concerns
Positive attitude and willingness to go above and beyond to ensure customer satisfaction
Preferred
Prior experience working in a call center environment is a plus
Experience in an insurance office setting helpful
Experience in handling high volume of interactions including call and email volumes
Benefits
Generous Employer contribution for health, dental, and vision insurance
Paid Maternity and Paternity Leave
Scholarship Program for Employee Dependents
Company match on 401k
Employee Assistance Program (EAP)
Company paid short-term and long-term disability insurance
Company paid life insurance
Voluntary Pet Insurance
Voluntary Legal Benefit
Discounts on travel insurance
Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)
Company
Generali Global Assistance
Generali Global Assistance is a provider of travel insurance and other assistance services.
Founded in 1963
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Carnicelli
Chief Executive Officer, USA
Benoît Kéruzoré
CFO Generali Global Assistance - North America Service & Insurance Industries
Recent News
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