CyrusOne · 18 hours ago
Service Delivery Technician I
Carrollton, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expCyrusOne is a leading provider of data center services, and they are seeking a Service Delivery Technician I to provide direct support to clients. The role involves answering calls and emails, resolving client issues, and managing requests related to non-complex IT tasks and facility needs.
Data CenterInformation ServicesInformation TechnologyWeb Hosting
Responsibilities
Assembles, orders and prepares goods for shipment
Records shipment data, including weight, charges and space availability
Load and unload trucks
Receives and unpacks materials and supplies
Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes
Responsible for managing the internal transport of materials
Completes shipping and receiving reports
Monitor e-mail queue and log all e-mails within the ticketing system
Monitor ticket queue and follow-up on open tickets within designated time frame
Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc
Troubleshoot issues related to the critical infrastructure using test equipment
Perform related services including, but not limited to, janitorial, inventory and internal department tasks
Escort Client’s customer and visitors in CyrusOne facilities
With assistance rack/unrack equipment as per customer instructions
Rotate tapes/exchange tapes
Qualification
Required
Demonstrated desire to provide the highest levels of customer service
Cheerful and enthusiastic attitude
Strong verbal and written communication skills
Good problem solving, decision-making skills
Strong PC skills including word processing and spreadsheets
Ability to learn quickly and develop new product skills independently
Ability to manage multiple projects and shifting workloads in a fast-paced environment
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
Willingness to work on call rotation
0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company
Minimum education requirement of High-School diploma or GED equivalent
Must be able to accomplish all physical requirements and activities applicable to the role
Preferred
Knowledge of ticketing system is a plus
College degree preferred but will consider applicants with equivalent work-related experience
Company
CyrusOne
CyrusOne is a data center operator that offers colocation and peering services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$11.89BKey Investors
JANA PartnersTD Securities
2024-07-15Debt Financing· $687.1M
2024-07-09Debt Financing· $7.9B
2024-05-15Debt Financing· $1.18B
Leadership Team
Eric Schwartz
Chief Executive Officer
Owen Morris
Chief Financial Officer
Recent News
Houston Chronicle
2025-12-12
Chicago Tribune
2025-12-02
Company data provided by crunchbase