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Micro Center · 1 day ago

SERVICE OPERATIONS SUPERVISOR

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

1+ years exp

Micro Center is the nation’s leading computer and electronic device big box retailer! They are currently seeking a self-motivated, results-oriented Service Operations Supervisor responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.

Consumer ElectronicsRetailSoftware

Responsibilities

Provide strong leadership, coaching, and direction to a cross-functional team of 8–10+ employees and support staff to drive performance, maintain quality standards, and enhance customer satisfaction

Oversee all parts ordering, returns, and quality control processes to ensure timely execution and high standards in inventory management

Ensure customer service standards are consistently met, managing escalations and complex service issues with professionalism and empathy

Monitor and optimize department performance across key metrics, including customer satisfaction, repair productivity, revenue generation, and operational efficiency

Participate in hiring, onboarding, and staff development, ensuring all team members are equipped with knowledge and support to perform effectively

Assist in creating efficient scheduling to ensure optimal staff coverage during peak and non-peak hours

Maintain up-to-date technical certifications for the service team to ensure compliance and capability in servicing current technologies

Oversee the appearance, organization, and maintenance of the service department and parts room to reflect operational excellence

Qualification

A+ certificationApple certificationLeadershipCustomer serviceInventory managementMathematical skillsStaff developmentCommunication skills

Required

High school diploma or equivalent

At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment

A+ and Apple certifications are required within 120 days of hire

Ability to communicate professionally, handle multiple customers and projects at once

Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Ability to apply concepts of basic algebra

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to carry out instructions furnished in written, verbal, or diagram form

Ability to regularly lift and/or move up to 10 pounds, and occasionally lift up to 50 lbs., and stand for prolonged periods of time

Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays