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City of Bend · 1 day ago

Accounting Technician I

Bend, OR

Full-time

Onsite

Entry Level

2+ years exp

The City of Bend is accepting applications for a regular, full-time Accounting Technician I in the Revenue and Billing Division of the Water Services Department. This role involves assisting customers with their water service inquiries, processing payments, and ensuring the accuracy of customer accounts while supporting the mission of providing reliable water services to the community.

Government Administration

Responsibilities

Provides excellent internal and external customer service to create a positive experience for customers through professional and courteous behavior and creative problem solving

Answer calls, emails, and in-person requests for information and service requests; provide general information on departmental and City programs and procedures, conducts preliminary research, inform and communicate result to the customer

Processes customer payments, sets up payment plans, addresses billing inquiries and disputes, updates customer information, manages account transfers, and assists with account-related inquiries

Initiates starting and terminating water services, schedules maintenance and repair services, responds to general inquiries and handles emergency service requests, assists with online account access, and provides information on water quality and safety

Provides information on water usage, advises on water conservation programs, addresses high usage concerns, investigates customer complaints, and escalates issues to appropriate levels if necessary

Qualification

Customer serviceBilling processesData accuracyProblem-solvingTechnology proficiencyHigh School DiplomaCommunicationTeamworkOrganizational skills

Required

High School Diploma or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description

Two (2) years of customer service, clerical or other relevant experience with basic accounting responsibilities; or experience in a similar position and/or performing similar tasks

Current and valid Driver's license per City policies outlined in the Employee Handbook