Cynet Systems ยท 1 week ago
Senior Complaint Management Specialist
Franklin Lakes, NJ
Full-time
Onsite
Senior LevelCynet Systems is a company specializing in customer service solutions, and they are seeking a Senior Complaint Management Specialist. This role is responsible for handling customer complaints, documenting information accurately, and coordinating with internal teams to ensure timely and effective resolution while adhering to regulatory and internal quality standards.
EmploymentRecruitingStaffing Agency
Responsibilities
Perform data entry into Excel spreadsheets
Collect and document customer contact information
Accurately document all information gathered during complaint handling
Triage complex customer inquiries and identify appropriate parties for resolution while minimizing hand-offs
Route calls to appropriate departments for further assistance
Take ownership of resolution when multiple departments are involved and follow up with customers
Make outbound calls to customers to verify receipt of field action notifications
Navigate large medical facilities to identify the correct contact for acknowledgment of corrective action notices
Maintain detailed records of outbound calls including representative names, titles, and disposition of products
Escalate concerns to the next level of management when required
Perform other duties as assigned
Qualification
Required
Proficiency in Microsoft Word and Excel
Strong verbal communication skills
Self-motivated with the ability to work independently
Ability to work with minimal supervision
Relevant experience in complaint management, customer service, or a regulated industry environment
Ability to sit for extended periods while working at a computer
Regular use of computer, keyboard, and mouse with proper ergonomics
Ability to participate in phone calls, virtual meetings, and online communications
Maintain predictable and regular attendance during required business hours
Ability to work in environments with moderate noise levels such as calls and virtual meetings
Preferred
Working knowledge of applicable quality and regulatory standards
Familiarity with international medical device and regulatory requirements
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase