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GT Independence · 14 hours ago

Operations Standards Lead

Southington, Connecticut, United States

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $65K/yr

2+ years exp

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care. The Operations Standards Lead supports the development and maintenance of operational documentation, process standards, and change initiatives across the organization, ensuring operational consistency and supporting change management efforts.

Financial ServicesHome Health CareMedicalService Industry

Responsibilities

Draft, update, and maintain SOPs, job aids, quick-reference guides, and process workflows

Participate in process review sessions with partner departments, training teams, and subject matter experts to ensure documentation accuracy

Maintain documentation repositories with consistent metadata, naming conventions, and version control

Identify documentation inconsistencies or outdated materials and escalate for correction

Assist with impact assessments for proposed process or system changes

Help prepare operational readiness materials, including updated SOPs, communications, and rollout guides

Support the Operations Standards Manager in CAB preparation, evidence gathering, and post-implementation reviews

Track and document actions, risks, and decisions related to process or system updates

Work alongside IT during system enhancements to review changes, validate workflows, and document new requirements

Participate in user acceptance testing from an operational accuracy perspective

Assist in preparing markets for new initiatives, including distributing materials, clarifying workflow steps, and answering documentation-related questions

Support training teams by providing updated process content and confirming operational correctness

Gather feedback from markets and front-line staff to identify operational pain points or areas lacking clarity

Recommend improvements to documentation or workflows that promote standardization