Weill Cornell Medicine · 8 hours ago
IT Support Analyst II
New York, NY
Full-time
Hybrid
Entry, Mid Level
$41.21/hr - $48.79/hr
2+ years expWeill Cornell Medicine is a prestigious institution seeking an IT Support Analyst II to provide remote and on-site support for various end-user devices. The role involves troubleshooting technical issues, assisting junior analysts, and ensuring adherence to service level agreements while managing IT tickets across multiple locations.
BiotechnologyEducationHealth CareInformation ServicesInformation TechnologyMedical
Responsibilities
Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for application issues
Uses systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert
May develop, maintain and/or disseminate departmental or functional specific policies and procedures. Will also be responsible for maintaining departmental standard operating procedures (SOP) manual if available
Triages complex issues that span across multiple technologies (Ex: Networking, Security)
Addresses IT tickets at remote offices and buildings across multiple locations within NYC, including the boroughs
Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on
Assists clinical departments with coverage in a dedicated support capacity
Manages and configures devices' network connectivity, from port activation to IP assignment
Configures desktops, laptops, Operating Systems, mobile devices, printers, and IoT devices, providing them with standard software, full network connectivity and user configurations and preferences
Ensures that all devices meet institutional security standards in regards to encryption, management, and protection prior to connecting them to the network
Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements
Ensures metrics and service level agreements are upheld. Provides timely response to customers, in accordance with service level agreements
Contributes to and helps maintain the Knowledge Base
Coordinates and executes large scale hardware refreshes and office relocation projects
Provides white-glove service to Senior/Executive Leadership as needed
Assists junior analysts with incidents when able, prior to escalating to another technology group as needed
Qualification
Required
Bachelor's Degree
Significant related experience (4+ years directly related) can be considered in lieu of degree
Minimum of 2 years of IT Support in an Enterprise environment
Demonstrated experience with an IT Service Management ticketing system
Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support in an Enterprise environment
Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets, printers, and IoT Devices
Familiar in navigation of various and generic OS/GUI systems of devices
Demonstrated knowledge of Citrix environment and virtualization technologies
Familiar with escalation processes regarding other technology groups
Demonstrated experience with network connectivity troubleshooting
Able to work in both individual contributor and team setting to accomplish goals
Demonstrated ability to work with minimal supervision in various remote offices and locations throughout NY
Ability to work flexible hours, including weekends, early mornings and/or late nights
Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise
Light travel between office locations, primarily within NYC is required
Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected
Occasional moving of computer equipment or similar objects up to approximately 25 lbs. may be required
As a technology services professional you will have exposure and/or access to confidential information, including highly regulated and highly sensitive data, as part of your normal duties
Preferred
Following certifications not required, but preferred: CompTIA A+, Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support and/or ITIL Foundations
Company
Weill Cornell Medicine
Weill Cornell Medicine is an academic medical institution that offers health care services.
5001-10000 employees
H1B Sponsorship
Weill Cornell Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (171)
2024 (201)
2023 (198)
2022 (151)
2021 (151)
2020 (125)
Funding
Current Stage
Late StageTotal Funding
$69.8MKey Investors
National Institute of Allergy and Infectious DiseasesU.S. Department of DefenseNational Cancer Institute
2025-08-15Grant· $14.9M
2024-12-10Grant· $1.4M
2024-08-15Grant· $12.4M
Leadership Team
Robert Min
President and CEO of Physician Organization
Lara Pes, PhD
Co-founder of WCM Green Labs Group
Recent News
2025-10-23
2025-04-24
Company data provided by crunchbase